Enterprise Order Solutions LLC Hiring for Account Specialist Job at Ontario, CA Full Time

EOS is a fast growing multi-location 3PL business that provides storage, order fulfillment, and shipping services. The person in this position is responsible for any business matters involved with the accounts assigned to him/her and needs to be able to handle customer requests proactively. The main responsibilities are as follows:

• Fluently use the in-house warehouse management software. On job training will be provided.
• Be able to follow shipping instructions or specific routing guides provided by the customer.
• Monitor and ensure customer’s daily orders or special projects are processed accurately and timely. This requires close communication between the warehouse crew and the customer.
• File and organize claims and disputes with FedEx and trucking companies for our customers.
• Manage returns and part orders.
• Maintain inventory accuracy and resolve any issues that the customer brings to our attention.
• Provide professional customer service whether over the phone or through email.

Must be fluent in both English and Mandarin Chinese.

Person with prior work experience with e-commerce or traditional B2B businesses a plus.

Person with information system background a plus.

Proficiency in Microsoft Excel/Words/Outlook.

Independent problem solving skill a must.

Job Type: Full-time

Pay: $24.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Temperature checking and mask wearing a must during work hours.

Education:

• Bachelor’s (Preferred)

Experience:

• E-commerce operations: 2 years (Preferred)

Work Location: One location