Employment Opportunities at BuzzFeed, Inc Hiring for IT Specialist Job at Los Angeles, CA Full Time

About BuzzFeed, Inc.

BuzzFeed, Inc. (Ticker: BZFD) is home to the best of the internet. Across food, news, pop culture and commerce, our brands drive conversation and inspire what audiences watch, read, buy, and obsess over next. Born on the internet in 2006, BuzzFeed, Inc. is committed to making it better: providing trusted, quality, brand-safe news and entertainment to hundreds of millions of people; making content on the internet more inclusive, empathetic, and creative; and inspiring our audience to live better lives. We’ll continue to recruit the best founders and creators to join us in this mission, with more additions like Complex Networks and HuffPost to come.

The Role

BuzzFeed LA is hiring an IT Specialist. We’re looking for a well-rounded, upbeat support technician to setup and deploy hardware and software as well as provide stellar end-user support. The position will work in conjunction with the existing IT team. The candidate must have strong computer (hardware, software, networking) and interpersonal skills. Being organized and able to juggle multiple tasks is a must as the environment of the company is busy and ever-changing.

At its core, IT is a support department which exists to make sure employees can actually do their jobs-we like to think of ourselves as technology therapists. This position will assist the rest of the team in providing support to employees and work on projects to make employees lives easier from a technology standpoint.

The candidate should have experience troubleshooting computer hardware, software, email and network issues. Being able to provide great customer service is equally as important-you’ve got to love the people you help and love what you do. The candidate must be ambitious and must be a go-getter.

You Will

• Provide internal helpdesk support for BuzzFeed employees
• Respond to, record, track, and close tickets through help desk/problem management software-detail is key
• Assist with evolving internal IT wiki page-documentation is king!
• Provision computers (mainly Mac OS X machines) for employees
• Troubleshoot computer hardware, software or network issues that end-users are having
• Troubleshoot and support current A/V setup for video conferencing (includes Cisco Codecs and Google Meet)
• Work with the other members of the IT team to provide support and enforce IT policies

You Have

• Must be customer-focused, personable, professional and detail-oriented
• Must be an ambitious self-starter who is able to tackle issues independently but also work with the rest of the IT team as a whole
• Proficient in both following and creating documentation for the rest of team
• Strong troubleshooting skills and proven ability to use the tools at hand to research and resolve problems
• Candidate must have previous experience assisting employees in a video production environment
• Able to troubleshoot Mac OS X and software issues
• Able to troubleshoot Windows issues
• Familiarity with JAMF Casper Suite
• Being efficient and organized is a must
• Ability to set up and troubleshoot Google Workspace issues
• Experience setting up and troubleshooting video conferencing systems (Google Meet, Cisco, etc.)
• General knowledge of networking concepts is a must
• At least 2 years experience as an IT Specialist or related position in an office environment

Life at BuzzFeed, Inc.

We celebrate inclusion and are committed to equal opportunity employment. We are proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

You can expect:

• A supportive, inclusive atmosphere on a team that values your contributions
• Opportunities for personal and professional growth through work experience, offerings from our in-house Learning @ BuzzFeed team, our Employee Resource Groups, and more
• An attractive and equitable compensation package, including salary and stock options.
• A generous benefits program featuring paid time off, unlimited sick time, comprehensive medical benefits, a family leave policy, access to mental health platforms, retirement plans, gym and wellness discounts, and much more.

We want all employees to feel safe and comfortable when they engage in any in-person meetings, when visiting the office, or when working from an offsite production or meeting location. As part of this commitment to health and safety, BuzzFeed requires COVID-19 vaccines for current U.S. employees, including all newly hired employees. Requests for accommodation per applicable law for health and/or religious reasons will be considered. Union employees are subject to what is outlined in their applicable collective bargaining agreement.

Note: BuzzFeed, Inc. offers remote/flexible work (unless specified to be required to be in-person) and open to hiring remote candidates who are residents in the following states: CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KY, MA, MD, MI, MS, MT, NC, NH, NJ, NM, NY, OH, OR, PA, TX, VA, WA, and WV. For non sales roles, we can also hire in AK, AR, AZ, ID, KS, MO, ND, SC, and VT.