Requisition #: 24937
Shift : 1
Start Time : 8:00 am
End Time : 5:00 pm
Schedule Days : Monday – Friday
Position Status: Full Time (40 hrs week)
Job Summary:
Supervise the Branch Parts Operation. Ensure that proper standards of service are provided to EMPIRE’s customers, other Parts operations, and the Service Department. Supervise the Branch Parts Sales, Will Call, Cash Handling, and Warehouse operations. Achieve and maintain proper service standards with customers, branch operations, other EMPIRE Divisions, EMPIRE Southwest, Caterpillar, and all Non-Cat vendors, as directed by the Parts Manager. Exceeds customer expectations by: 1) continually reviewing and improving parts inventory with the help of the Inventory Control Department; 2) challenging the parts sales staff and warehouse staff to provide pro-active customer service and to operate as efficiently as possible; 3) developing excellent relationships with internal and external customers; and 4) creating incremental sales of Caterpillar and Non-Caterpillar parts by capitalizing on opportunities. Control direct expenses within parameters established by the Parts Manager. Ensures all deadlines are met and all procedures are correctly followed. Emphasize safety, efficiency, and customer satisfaction.
Essential Functions:
Additional Responsibilities:
Knowledge Skills and Abilities:
Education and Experience:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
Safety – Respect – Integrity – Teamwork – Excellence – Stewardship – Astonishment
Nearest Major Market: Flagstaff
Job Segment: Outside Sales, Warehouse, Sales, Manufacturing
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