Emerson Hiring for Customer Service Representative Job at Erie, PA Full Time

The Customer Service Representative will be the brand ambassador and initial point of contact for all customer interactions.

Urick Ductile Solutions is a ductile iron foundry located in Erie, PA, producing a wide variety of high-quality castings for various markets. We are a Customer Service Representative to our Customer relationships. This will require a close working relationship with internal and external customers and stakeholders.

As a Customer Service Representative, You Will:

• Directly lead customer inquiries, shipping documentation, and portals along with order change requests.
• Communicate lead times, shutdown, surcharges, customer surveys, and pricing
• Arrange shipping with Shipping Coordinator and outside vendors along with Emerson’s internal shipping mechanism
• Verify packing slips, and pricing and create invoices as necessary
• Monitor and supervise new product development projects and be the key liaison with Quality and Manufacturing with samples
• Support new product quoting as necessary
• Supervise and communicate Accounts Receivable positions of customers and work to ensure collections, investigate short payments
• Document and process RMA (Returned Material Authorization) in the event there is a problem at a customer
• Maintain product sales rep commission schedules
• Update internal systems with customer personnel, ship locations, etc.
• Willingness to learn Urick’s business

Required Education, Experience & Skills:

• Positive demeanor and outgoing personality
• Previous work experience in a customer service (or similar) role is preferable
• Possesses computer skills with a “system savvy” demeanor. Solid understanding of normal business software (Excel, Word, Outlook, etc.). Previous ERP systems experience is preferable.
• Good analytic and decision-making skills
• Excellent verbal and written communication skills
• Organization needs to be a strength

Preferred Education, Experience & Skills:

• 2-year college degree or comparative experience

WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

ABOUT EMERSON

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

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