Headquartered in Baltimore, USA, Allegis Group was established in 1983 and it is the fourth largest staffing company in the world. The Group includes more than 12,000 employees in over 400 offices, and it consists of a number of specialist operating companies that serve a wide variety of industries and clients across the world. The Allegis Group EMEA Region is focused on three brands Aerotek, Aston Carter and TEKsystems which enable us to offer a broad selection of staffing and services solutions across different industries. Currently made up of 14 offices, the EMEA Region is the fastest growing region within the Group. The Region also includes the TEKsystems Global Services brand which is the sister company of TEKsystems and responsible for the supply of full IT services. Our experience and expertise mean we are able to build solid relationships with clients who value our involvement in helping them solve their business challenges. Across all our brands we foster a strong ethos of driving quality, embedding a positive and dynamic vision for our future, achieving outstanding levels of service as well as creating career opportunities for our people that contribute to our overall success. The Senior Delivery Manager (SDM) position is a senior Delivery position in the organisation in which the individual may be responsible for managing one customer or a small book of business (i.e., geography based). Alternatively, the Senior Delivery Manager may be responsible for these same duties for a very complex, large-scale program or engagement with high demands around deliverables, SLAs, or technology/practice acumen. When management duties are involved, responsible for the guidance and mentorship of a team of Delivery Mangers or Delivery Leads based in a region or Practice area. The SDM provides ownership of customer expectations, delivery assurance of application services, and all-around outcomes for clients. The SDM role is responsible for quantifying the business benefits of project outcomes throughout the engagement. The position of SDM is distinguished from the Delivery Manager and Delivery Lead positions by the nature of the engagements or programs involved. As a more advanced Delivery Manager position, a Senior Delivery Manager is expected to have the experience and background to perform all the duties described below for engagements of all service types including all those expected of a Delivery Manager along with complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs. This position requires a more demanding set of skills, educational background and demonstrated experience as related to the technical practice area. This role may require up to 50% travel. TEKsystems – A Division of Allegis Group Limited Registered in England No. 2876353. VAT No. 603842948 Key Accountabilities and Responsibilities Strategic Thinker & Market Strategist • Customer-First Mindset: o Accountable for project and customer requirements to ensure customer satisfaction and contract compliance. o Understands and can succinctly explain how the application solutions address customer needs and discusses benefits in terms of business value rather than technology features. o Establish and perform periodic customer, project, and solution “health checks” with client project teams baselined against the target metrics associated with the Value Streams defined at the onset of the engagement. o Ensure customer reference-ability and, support and enhance on-going relationships. o Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of ‘continuous communication’ and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks. o Participate in the development and execution of an Account Strategy including a Service Plan in collaboration with internal stakeholders. • Innovative: Thinks out of the box, works to solution and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. o Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation. o Collect and provide input into the design, development, implementation and improvement of service offerings and internal processes. o Work with shared services groups to improve and implement changes to project delivery processes, methodology, and back office procedures. • Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose. • Strategic Perspective & Judgement: Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business, as well as taking the broad strategy and translating it into meaningful goals and objectives. o Collaboration with account team to ensure costs, planning, governance and risks are visible and issues are resolved. We offer comprehensive Benefits: Medical, Dental & Vision Health Savings Paid Time-Off Short & Long-Term Disability Dependent Care Flexible Spending Account Transportation Benefits 401(k) Life & AD&D & Supplemental Life
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We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.