Elevance Health Hiring for Call Center Representative Job at Midland, GA Full Time

As a Customer Care Representative , you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

How you will make an impact:
From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Elevance Health offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Minimum Requirements:
Requires a HS diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace.
Ability to work any 8-hour shift M-F between 8am and 8pm with 1 late night shift 11:30am – 8pm EST.
Preferred Skills, Capabilities, and Experiences
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Bilingual (Spanish) Preferred

Job Type: Full-time

Pay: $16.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: Remote