ektello Hiring for Mac/PC Desk Top Technician II Job at South Jordan, UT Full Time

Title: Mac/PC Desk Top Technician II
Duration: Contract to hire
Location: On-site South Jordan, UT
Pay Range: $21- $25/hr ($45-$55k annually)

Position Scope:
This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service.

Key Responsibilities:

• Answer, troubleshoot and document support calls and tickets
• Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software
• Identify, isolate and repair/resolve hardware and software problems
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Utilize ticketing system to document and prioritize work
• Works closely with Manager to purchase hardware and software
• Contribute to technical Support documentation of resolutions, processes, and procedures
• Assesses functional needs to determine specifications for purchases
• Be a contributing member of a Technical Team

Qualifications:

• 2-5 years experience working in the IT Support field
• Excellent customer service, interpersonal, communication skills
• Extensive knowledge & experience of Windows devices and support of Windows OS
• Minimum 2 -3 years experience supporting Windows 7/10 desktop/laptop PCs
• Experience troubleshooting and replacing hardware on both desktop and laptop PCs
• Ability to manage user accounts in Active Directory and Exchange
• Knowledge of how to effectively use Active Directory
• Able and willing to learn new as well as existing technologies
• Experience installing software, patches, updates on desktops and laptops
• Experience troubleshooting basic network, software, printing problems
• Successful at working in a team culture
• Excellent written and organizational skills

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.

• Work environment: The noise level in the work environment is usually moderate to low.

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