Edwards Vacuum LLC Hiring for National Operations Manager – Field Service at Sanborn, NY  Full Time

Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Our aim is to dynamically grow the Field Service business and the way to get there is to create a united field service organization, which will manage and provide multi-branded field service to our customers in North America. This organization will enable a sustainable service business by increasing our flexibility, footprint and customer focus, whilst providing our people with the opportunity to work in a diverse and highly competent team.

Your mission as the Operations Manager – Vacuum Technique Field Service mission will be to establish, lead and manage this united field service team, build trust in the team, create and define processes, support the change and ensure that all service teams are equally served successfully through this organization.

Main Responsibilities
* Build and lead group of Territory Service Managers according to business needs.
* Actively drive business growth forward by managing on time service delivery to customers, that leads to profitable business and a growing customer satisfaction.
* Ensure compliance with SHEQ policies in the Field Service team. Provide advice and guidance to the Field Service Engineers (FSE’s) on any regulatory aspects of SHEQ.
* Build up the united organization and manage the change process in a sustainable way, bringing all relevant stakeholders together and ensure clear communication in all steps being taken.
* Build trust and confidence in the team and dedicate time to an extensive competence management process in close cooperation and support through the Service Academy and local HR.
* Hold and manage regular communication with the Field Service team, as well as with all Service Line Managers, service and divisional teams. Ensure that processes are mapped and aligned, as well as necessary changes are initiated in close cooperation with the Service Line Managers.
* Effectively manage the service operations and ensure that all interfaces and service teams understand their roles and responsibilities and are working in a successful way.
* Ensure all customer service requirements and service jobs are executed correctly and delivered in a timely and efficient manner, to secure the highest customer satisfaction.
* Promote the culture of FSE as the “face to the customer”, in order to actively promote leads to the service sales and equipment sales teams.
* Develop and maintain a training matrix to ensure the FSE’s are progressing and being trained on the applicable pump brands. Ensure all FSE are engaged in a learning environment, making full usage of our internal Learning Link platform for product, functional and soft skill/ personal training.
* Manage and monitor resources to ensure that all allocated work is completed in an efficient and effective basis.
* Act as a source of vacuum and field engineering expertise, providing advice, guidance and support to the team as needed.
* Map and control costs and cost structures of the United Field Service team, in close cooperation with other local management.
* Have regular meetings together to review priorities, people, progress and needed actions. Ensure that customer needs are being met and maintained.
* Manages human resources including workload, manpower planning, selection, coaching, training, discipline and motivation of staff.
* Achieve monthly/yearly cost, utilization, productive hours, external efficiency, travel ratio targets and manage any other key KPI’s.
* Perform additional duties as assigned.

Required Experience
* B.S. technical degree is preferred or equivalent work experience in a technical field.
* At least 7 years of working experience in service or operations management.
* Technical understanding ability or Engineering background.
* SAP experience preferred.
* Knowledge of vacuum technology is highly desirable.
* Valid driver’s license.
* Excellent oral and written communication skills.
* Proficiency with MS Office software, i.e., Word, Excel, Teams, PowerPoint, SharePoint etc.

In return, we offer you:

* Excellent working conditions and benefits
* Part of the Atlas Copco Group with a wide-reaching internal job market
* Work in a global diverse and dynamic environment
* You can grow with us: we always look for internal candidates before checking the market and have training and development programs
* We have a friendly, family-like atmosphere – and that is not just a claim on the wall, it’s a true fact
* You can be creative and promote your own ideas
* Every day brings new challenges and new things to learn

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.