East Carolina University Hiring for Phone Hub Representative at Greenville, NC Full Time

Job Title:

Phone Hub Representative

Position Number:

962272

Vacancy Open to:

All Candidates

Time-Limited:

No

Department Homepage:

https://internal-medicine.ecu.edu/general

Advertising Department:

IM-GENERAL MEDICINE

Division:

ECU Health/BSOM

Classification Title:

10422 Admin Support Specialist

Competency Level:

2 – Journey

Working Title:

Phone Hub Representative

Number of Vacancies:

1

Full Time Equivalent (FTE):

1.0

Full Time or Part Time:

Full Time

Recruitment Range:

$31,200 – $44,549

Anticipated Hiring Range:

$31,200 – $40,134

Salary Grade Equivalency:

GN06

Work Schedule:

M-F

Work Hours:

8-5

Position Location (City):

Greenville

Job Category:

Staff – Office/Clerical

Organizational Unit Overview:

The Division of General Internal Medicine provides clinical care to adults and educational direction to students at the Brody School of Medicine and residents in multiple training programs. We are committed to these services for the patients of eastern North Carolina and for our trainees at all levels. Our internists provide primary and comprehensive medical care for adults. We have a robust outpatient clinic where we provide primary medical care, chronic disease management, and urgent care services. We also have several specialty clinics, including a Geriatrics Clinic led by our board-certified Geriatrician, a regional Anticoagulation Clinic, and a combined Internal Medicine-Psychiatry Clinic. We deliver all of this this care both as individual faculty practices and in collaboration with our resident physicians in the Department of Internal Medicine.

Job Duties :

The Department of General Internal Medicine is seeking a candidate with a thorough knowledge of automated registration, provider scheduling, billing, authorization and referral requests, insurance management, managed care, with data entry skills.
Operational hours for this position are from 8-5.Applicant will communicate with patients, physicians, and other clinical support staff members.

CLINICAL SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT

The Brody School of Medicine at East Carolina University is affiliated with ECU Health Medical Center, which serves as it’s teaching hospital, as well as the flagship hospital for ECU Health.

Minimum Education/Experience:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification required by statute or regulation:

None

Preferred Experience, Skills, Training/Education:

Proficiency in medical terminology and computer operations; previous health insurance experience desirable; ability to work diplomatically with the public.

License or Certification required by the Department:

None

Special Instructions to Applicant:

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date:

12/20/2023

Job Close Date – Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :

01/08/2024

Open Until Filled:

No

Quick Link for Direct Access to Posting:

https://ecu.peopleadmin.com/postings/67751

Alternate option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE:

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].

Eligibility for Employment:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information:

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.