Customer Success Advisor
(Commercial Snow and Ice Management/
Lawn and Landscaping)
Please note, this job might not be for you if you want something easy, where you can just punch in and punch out, and do your thing each day in a steady, predictable, repetitive way. If you’re looking for an opportunity where you can really grow and be a part of a team, reshaping perceptions in an industry, keep reading…
We’re looking for an amazing team member to join our family as a Customer Success Advisor to serve as the “Champion” and “Voice” of our customers. The right person will be fantastic at juggling a diverse and seemingly ever-changing package of tasks in a fast-paced environment, love having every day be a little bit different and derive real satisfaction from delivering a phenomenal customer experience.
At Earth Development, we really want missionaries, not mercenaries. We want people who are passionate about what THEY do and who are fully-engaged with what WE do. To the uninitiated, our work can seem binary — a contracted service was performed or it wasn’t. Yes or no. 0 or 1. But that’s not at all how we think about it. We see the nuance. We see the difference between just good enough and true excellence. We see the peace that our partners get from knowing that Earth Development understands their operational and reputational challenges.
So just like we think of ourselves as different, we also think of the CSA that we are seeking to join our team and continue to propel our growth as different. This is not a Customer Service role. We want this person to own each client relationship. We want this person to take the time to listen and learn what the customer really wants and needs, then know how to interpret those desires in a collaborative way to the rest of our team to assure those expectations are being fully met.
If this is YOU, have we got an opportunity for you!
For over 20 years, our team has been trusted by many of the world’s most recognizable brands. Our commercial snow and ice management services provide companies peace of mind knowing their day-to-day operations will not be affected by winter weather. And as a year-round partner in managing our clients’ facilities, we enhance their landscape beauty from spring to fall through professional lawn, landscaping, and parking lot maintenance as well. Our business is growing quickly, and we’re looking for a Customer Success Advisor to join our team and play a key role in our continued growth.
This is a special opportunity for a special person. Each of our team members is unique — we don’t need you to be a robot or to be just like everyone else. We work as a team, persistently pursuing perfection together, and we love recognizing and celebrating achievement. We aspire to be “intentional” — we value conviction over simple convenience. We are people who have an attitude of gratitude, seek opportunities to be generous, are happy to step in and help each other, and who hold each other accountable. We work hard and have high expectations, but at the end of the day we are a family that sticks together and always does the right thing by one another. There are no ego’s here.
We are long-term focused and values and ethics driven. Our “family” takes pride in its work and the knowledge to get the job “Done Right, the First Time, Every Time.”
As our Customer Success Advisor, you’ll serve as our ambassador and be the “face of Earth Development” to our valued customers, so a day in the life might look like:
This opportunity might be for you if you:
Some requirements we’d love to see from you:
What you’ll get in return:
Job Type: Full-time
Pay: $48,000.00 – $60,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
COVID-19 considerations:
None
Ability to commute/relocate:
Work Location: One location
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