EA Sween Company Hiring for First Impressions & Employee Resource Center Specialist at Hodges, SC  Full Time

We are always looking for talented, hardworking people to join the E.A. Sween family. We are a third-generation family-owned organization that understands the significance of our employees and that we are successful due to our incredibly committed team. We are excited to announce the search for our next team members for our brand-new manufacturing facility in Greenwood County, South Carolina! We are looking for a First Impressions and Employee Resource Center Specialist to join our growing team! The future is bright at E.A. Sween Company and we invite you to come grow with us!

E.A. Sween is an Equal Opportunity Employer – Minority/Female/Veteran/Disability

The First Impressions and Employee Resource Center Specialist contributes to company performance by supporting the day-to-day HR/People Strategies and general office operations via the following and other responsibilities:

Employee Resource Center (ERC) – serve as the main point of contact for HR-related questions from current team members, former team members, candidates, retirees, and/or beneficiaries. Complete employee-related transactions. Provide weekly support for New Hire Orientation.

First Impressions and Office Operations – provide a warm E.A. Sween welcome to all visitors and team members, in-person, virtually, or via phone. Provide general administrative support to the plant/corporate office.

Role Summary:

The FI & ERC Specialist contributes to the company performance by supporting the day-to-day HR/People Strategies and general office operations via the following combination responsibilities:

1. Employee Resource Center – Serve as a main point of contact for HR related questions from current team members, former team members, dependents, candidates, retirees, and/or beneficiaries. Complete system or manual/verbal transactions related to payroll, benefits, job/pay changes, leaves of absence, and onboarding. Provide weekly support for all New Hire Orientation sessions. Enter and track “cases” for resolution. The ERC serves as the triage unit and passes requests on to HR Centers of Excellence as needed. Partners with onsite HR Business Partners as well as other ERC or HR employees in other states.
2. First Impressions and Office Operations – Provide a warm E.A. Sween welcome to all visitors and team members, in-person, virtually, or via phone. First point of contact for potentially difficult customer/employee complaint phone calls. First “meet and greet” for all new hires, interviewees, vendors, and other guests such as Board Members and high-profile business partners. Ensure proper credentials/escort for entry, in accordance with FSQ guidelines, and Live the Spirit of E.A. Sween. Potential high volume of visitors and phone calls, at times.

• • Administrative Support – Provide general administrative support to the plant/corporate office by preparing correspondence, reports, and meeting materials; and execute engagement activities, along with the leadership team. Contact for incoming and outgoing shipping/mail items. Manage the security/keys, scheduling, and maintenance of the office company vehicle (at locations where applicable). Responsible for opening and closing/securing of main lobby each day.

Essential Competencies:

• Communication:
  • Listen to understand.
  • Build trust with team members by becoming a reliable source for information, following through, and upholding the highest levels of confidentiality.
  • Cheerfully answer incoming external and internal calls to the switchboard.
  • Thoughtfully and accurately respond to inquiries using proper spelling, grammar, etc.
  • Practice good eye contact and body language.
• Customer Service
  • Promptly and courteously greet visitors and team members.
  • Requires patience, personability, and an at-ease demeanor, at all times.
  • Notify team members of waiting visitors and follow-up as needed.
  • Recognize and refer non-ERC issues to HRBP.
  • Ask clarifying questions and follow through on deadlines.
  • Go the extra mile to ensure a positive experience for all who encounter E.A. Sween Company.
• Onboarding
  • Effectively facilitate the Pre-Hire onboarding, and New Hire Orientation, as needed for the functional group.
  • Identify information / materials in need of updating according to current practice, policy, location, or other changes.
• Organization
  • Maintain visitor log daily and distribute visitor badges to all visitors.
  • Create fobs for new employees, and promptly delete termed fobs out of the system.
  • Reliable and punctual attendance at work.
• Business Support
  • Advocate for the needs of the team members by identifying issues or trends and bringing forth solutions to improve the team member experience and enhance service delivery.
  • Support business initiatives both functionally and administratively.
• Continuous Improvement
  • Actively promote the Spirit of E.A. Sween and support new ways of working and continuous improvement within HR to provide high-quality, professional, consistent, and cohesive service.
  • Work collaboratively and cross-functionally towards common goals.

Required Qualifications:

1. 3-5 years of experience in an office environment or equivalent combination of related education and experience.
2. Working knowledge of Microsoft Office Suite.
3. Excellent verbal and written communication skills, editing capabilities, and an eye for detail.
4. Must be able to professionally handle confidential information and manage multiple projects at a time.
5. Must be able to speak/understand English.
6. Must be able to work independently on multiple projects, meet deadlines, and handle frequent interruptions in the work process.
7. Enthusiasm and passion for providing THE best experience possible for all employees, visitors, and vendors.

Preferred Qualifications:

1. Human Resources 2-4-year Degree.
2. Bilingual (Spanish).
3. Experience using UltiPro or other HRIS software.

Physical Environment:

1. Must be able to work in a fast-paced office environment using a computer, phone, and other technology as required.
2. Must be able to bend and lift up to 15 lbs. regularly and up to 25 occasionally.
3. Must be willing to work additional hours as needed.