Driven Brands Hiring for Customer Service & Retail Front Desk Associate Job at Durham, NC Full Time

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

Job Summary:

Provides technical and non-technical customer support in walk-in service area or call center. Communicates with customer via phone, email, and in-person.

Entry-level position typically requiring little to no prior knowledge or experience.

Job Description:

Specific responsibilities include:

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Fields and escalates customer concerns as needed with technical or specialized support
• Provides exceptional customer service to each customer that enters and leaves the store
• Follows standard operating procedures to provide excellent customer service and to maintain and improve orders
• Work is routine and closely supervised
• Communicates information that requires little explanation or interpretation
• Assist manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts

Skills/Qualifications/Physical Requirements:

• Must have a valid driver’s license
• Must have a positive attitude and customer service mindset
• Exceptional customer service skills
• Attention to detail
• Able to bend or stand at least 80% of the time
• Capable of working any day of the week including Sundays
• Basic computer skills: ability to use a keyboard and a mouse to correctly collect and enter information into system
• Ability to communicate clearly and effectively with customers and team members
• Comfortable working in fast-paced environment while managing multiple tasks to accomplish goals
• Motivated self-starter who is willing to work independently and with teams
• Bilingual (Spanish) proficiency is a plus
• Prior phone or call center experience is a plus!

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