Downeast Home and Clothing Hiring for IT Help Desk / POS Manager – Downeast Home and Clothing Job at Holladay, UT Full Time

We are looking for an experienced Information Systems Help Desk/POS manager to provide support to internal end users on a variety of issues. The ideal candidate will be able to respond to calls, email and helpdesk tickets quickly and accurately in a professional and pleasant manner. This position assists end users to solve their POS system issues, new user creation, printing, email, and general technical trouble-shooting issues onsite or through remote means.

In this position, a ticketing system is a principal tool, and must be able to sort concerns by priority, responding timely, and resolving issues through successful trouble-shooting techniques. You will work face-to-face, as well as over the phone with end users to assist them with their tech support needs. Assigned projects also may occur intermittently that could require some travel. Pulling cable for network buildouts and other physical work may be required from time to time. This is a full-time, exempt level position. This position reports to our Director of IT, and is in Salt Lake City, Utah.

Responsibilities

• Installs, configures, and maintains personal computers, POS systems, Windows networks, Apple workstations, file servers, network cabling, other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment. Performs and/or oversees software and application installation and upgrades.
• Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via online chat, and/or in person.
• Creates and fosters a positive customer support experience, builds rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to end user promptly.
• Installs, modifies, cleans up, runs diagnostic programs, and repairs computer hardware/ peripherals and software.

Qualifications

• 2+ years of experience providing technical support and troubleshooting
• Outstanding communication skills.
• Must be able to create and maintain users in Active Directory and ERP/POS systems..
• Familiar with navigating & prioritizing in help desk ticketing systems.
• Must be able to troubleshoot issues with hardware and software.
• Troubleshoot to effectively resolve printing and copier issues.
• Familiar with audio/visual equipment like projectors.
• Amiable personality with professional interpersonal skills.
• Great response time and follow through.

Compensation

• $50K – $55K starting base salary; commensurate upon experience
• Health benefits package (including Medical, Dental, Vision, HRA, FSA & supplementary plans)
• LTD & Term Life Insurance
• 401k retirement plan with generous employer match
• PTO (company holidays & vacation)
• Excellent employee discount program!

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Holladay, UT: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location