Doran Leadership Partners Hiring for Vice President, Human Resources Job at Fishers, IN Full Time

The Organization

For over 70 years, this family-owned company has held fast to one goal: Delivering a clean, quick carwash, every time, with a smile to the customer. The Company is a values-driven, people-oriented business that takes pride in having A-players on the team. The Company works to provide its employees with opportunities for growth and development, and as such enjoys a high level of loyalty and long tenure in its ranks, as well as an impressive track record of promoting from within. The Company credits much of its success to the consistent, exceptional customer experience that team members deliver.

The Company’s positive culture, employee engagement and sound business practices have been recognized by Glassdoor (Best Places to Work), the Indiana Chamber of Commerce (Best Places to Work in Indiana), the Association for Talent Development (BEST Award) and The Wall Street Journal (Top Small Workplace).

Additionally, The Company is committed to continuous improvement and innovation as it strives to deliver on the brand promise to provide customers with “clean, fast and friendly” service every day. The company’s carwashes feature the most advanced technology available, including specially formulated detergents, soft cloth, computer-controlled equipment and special touchless hot air dryers. In addition, The Company utilizes 40% recycled water and 60% fresh water using water reclamation systems that allow them to filter, clean and re-use some of the water in the wash process.

The Company is poised for significant growth, with current expansion into Minnesota, a new geography for them. The Company operates more than 40 locations in the Midwest, with plans to open 5-6 additional locations each year. As it executes on its growth strategy, it is critical that the Company’s unique culture be upheld and that business services functions be bolstered to support a larger, more complex entity.

Position Summary

The Vice President, HR will report to the current EVP and future CEO for The Company. A key part of the senior leadership team, the VP HR will have the unique opportunity to support The Company’s growth through proven, scalable people and talent best practices, ensuring that they has the right programs and processes in place to attract and retain “A” players. The VP HR will display, execute, achieve and deliver on the Company’s Values, Purpose, Vision, Team Member Promise and Diversity Commitment.

The VP HR will be responsible for developing and executing the overall human resources strategy in support of the overall business plan and strategic direction of the organization. This position will have a broad scope of responsibility that will include talent acquisition, talent management, talent development and training, talent retention, compensation structure, benefits and wellbeing, compliance, diversity equity and inclusion, and culture. Bringing both broad business acumen and deep functional expertise, along with a cross-functional perspective, this person will serve as a trusted member and partner on the senior leadership team and will be a critical driver of strategic, operating and organizational models that support an expanding business. The VP HR will provide strategic leadership by articulating HR needs and plans to the executive management team and shareholders.

Reports to: EVP/CEO

Direct Reports: Director of Recruiting & Onboarding, HR Generalist, Training and Development Manager, Payroll and Benefits Manager, Safety Manager

Other key relationships: President and COO, Chief Financial Officer

Position Location: Indianapolis, IN

Key Responsibilities

Strategic/Enterprise Leadership

• Works with the Senior Leadership Team to ensure that The Company’s HR strategy is aligned with the overall company strategy, and serves as the internal expert on talent and functional trends.
• In conjunction with the SLT, establishes and implements HR programs, policies and processes that support the company’s vision, mission, and overall business objectives.
• Functions as the HR business advisor to the executive/senior management of each business area (operations and support team) regarding key organizational and management issues.
• Leads Human Resources as an integral and strategic voice and trusted business partner across all operating and support groups.
• Maintains current knowledge of industry trends (carwash, retail, multi-site service) and identifies new trends that could impact the business and employees.
• Maintains an effective level of business literacy including company goals, mission, financial position, strategy, competition, technology and culture.
• Invests significant time in the field and with support team members to identify opportunities, root causes and cost-effective solutions aligned with company values.

Human Resources Leadership

• Ensures that The Company has the right talent, processes and resources in place to support the growth of the company.
• Acts as an employee champion by anticipating HR-related needs and delivering value added services for the benefit of the employees and with return on investment always in mind.
• Leads the company’s overall compensation, incentives, benefits and wellbeing strategy and programs ensuring competitiveness and cost effectiveness.
• Leads, creates and implements the company’s diversity, equity and inclusion strategy and programs that support the business.
• Responsible for driving company culture and engagement of the workforce and implementing strategies to continue to make The Company a Best Place to Work.
• Partners with senior leaders to implement and support the company policies, practices and programs.
• Implements and manages compliance efforts with all the labor laws and regulations that govern private companies relating to all aspects of the employee life cycle.
• Develops and manages annual budgets for the HR department and performs cost and productivity analyses.

Team Leadership

• Oversees leaders in all current key areas of HR including Training and Development,

Recruiting, Employee Relations, Payroll & Benefits and Safety.

• Provides developmental opportunities, coaching and feedback to support the growth and retention of the HR team.
• Evaluates the HR department with the team and, if needed, develops new structures, processes and procedures to positively affect organizational success as well as continual improvement of efficiencies and effectiveness.
• Inspires a culture of service across the HR organization, ensuring that core services are provided seamlessly to team members and the broader organization.

Leadership Competencies

The VP HR is expected to demonstrate the following leadership competencies:

Builds Talent
Creates future-focused talent strategy that incorporates innovative approaches to recruitment, retention, engagement and leadership development. Develops and maintains high-performing teams and coaches other leaders to develop their own leadership capabilities. Ensures all leaders and team members challenge and support each other while respecting others’ unique roles and contributions.

Disciplined Execution
Coordinates the establishment of plans to achieve objectives, adapting and adjusting near term plans to proactively anticipate what is next. Ensures adequate capabilities are present and effectively allocates and deploys resources, time and people.

Drives Results
Proactively anticipates future needs and creates a mechanism for overcoming hurdles, setting high standards for the organization and holding others accountable. Ensures organizational strategies are translated into measurable objectives and actionable plans.

Cultural Competence
Personally committed to advancing own DEI journey. Models inclusion and champions equity by effectively engaging people of diverse cultures and backgrounds and creating an environment where everyone is welcomed and valued. Invests in building organizational capacity for inclusion and equity by creating systems to mitigate bias and placing equity at the core of decision making and culture.

Emotional Intelligence
Possesses a high level of self-awareness, empathy and social awareness. Effectively manages personal emotions and behaviors to foster productive relationships and influence others.

Fosters Collaboration
Creates an environment that supports collaboration by facilitating communication and coordination across all parts of the organization. Builds an intentional and cohesive culture that aligns functional agendas and unites the team. Approaches decisions and difficult issues with openness and a consensus driven orientation.

Ideal Candidate Profile

The ideal candidate will be a strategic, growth-minded, leader with experience in multi-site operations. This person will have an HR generalist background, with experience in all areas of talent recruitment and development as well as capability across the full suite of HR disciplines, including diversity, equity and inclusion. They will have a demonstrated ability to align HR strategy with an overall business plan. The ideal candidate will bring a best practices mindset and be accomplished at developing and leading effective HR processes. They will be a culture champion and collaborative team member who is energized by being in the field. They will also be a key leadership team member supporting the broader business strategy.

In addition to demonstration of the Leadership Competencies above, key skills and experiences desired include:

• A minimum of 10 years of HR experience, with at least three years of HR leadership experience
• Proven ability to architect HR strategy and processes to support a scaling, multi-site business
• Prior experience with a company/companies renowned for delivering a uniquely positive customer experience
• Knowledge of and experience with varied human resource information systems.
• Technological savvy to drive efficiencies and to engage the workforce through innovations in technology solutions
• Excellent verbal and written communication skills
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Experience with closely held/family business(es)
• Working knowledge of employment-related laws and regulations
• Excellent strategic thinking skills
• Cross-functional business understanding with a P&L orientation
• Strong financial acumen to broadly balance resources and understand the financial implications and tradeoffs of investments in every aspect of the business, including talent
• A BS degree in business or human resources or equivalent experience; MBA in HR or related field preferred
• SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification preferred

Job Type: Full-time

Pay: From $170,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fishers, IN 46037: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location