Division of UnitedHealth Group Hiring for Division of UnitedHealth Group Job at Associate Technical Support Analyst Full Time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.(sm)

This Associate Technical Support Analyst position supports the dispensing operations at the Charlotte, NC061 site. The primary application supported is PCS (Pharmacy Control System) developed by vendor QMSI. Responsibilities will also include initial triage for other integrated applications including TMS (Transportation Management System), DOMS (Distributed Order Management System) and WMS (Warehouse Management System). The position is to support and maintain all production Dispensing systems and involves working with third party vendors, business and site leadership. In addition, this role includes assisting with software installations, code deployments and upgrades, root cause analysis and resolution of incidents, project documentation and implementation, and ensuring maximum uptime of all workstations and peripheral equipment.

Hours will vary depending on business and project requirements.

Primary Responsibilities:

• Assisting pharmacy technicians and systems operators with workstations, operating systems and infrastructure
• Supporting user applications and system configuration
• Hardware setup
• Troubleshooting issues
• Monitoring site workgroups for new tickets and perform triage
• Working with other team members and business to support production
• Serving as a key point of contact for the site
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  Note: This role is onsite in Charlotte, NC and may require occasional travel as deemed necessary

Additional Duties and Responsibilities:

• Review and implement the setup of monitoring software as needed
• Creating ad-hoc reports as required by business
• Review project status and make adjustments to meet expected timelines on all Dispensing projects
• Create and submit Change Requests for any activities touching the Production environment
• Manage Incidents and Problem tickets and support projects and initiatives
• Create and maintain documentation of all IT Dispensing processes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 2+ years of equivalent systems administration experience
• 2+ years of experience with Windows systems, including Wintel and Windows Server
• 2+ years of experience with PC troubleshooting
• 1+ year of network troubleshooting experience

Preferred Qualifications:

• Bachelor’s Degree (or higher)
• Helpdesk experience
• Project leadership experience
• Experience writing SQL
• Disaster Recovery experience
• Altiris experience

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED