Class Starts January 9, 2023
Stable hours, great co-workers, and excellent chance to transition to the office environment from face to face customer service!
About Us:
At DSR, “We Deliver Technology”. For over 40 years, DSR has been a provider of Technical Support Services, Provisioning for high-speed internet communications, Billing Services, Software Development and EDI (Electronic Data Interchange) Applications and Services to customers ranging from small businesses to Fortune 1000.
Job Summary
The Customer Service Analyst (Provisioning Support) position is responsible for supporting DSR commercial business customers: advising, guiding, and investigating concerns and questions with broadband Internet set up and execution of new/updated services. Provisioning Support Analysts will interact with clients via phone, chat, and email and use an open minded and flexible approach to conform to the need of the client and business including but not limited to; communication styles, hours of operations, and changing priorities in projects and business focuses.
Responsibilities
Qualifications / Skill Requirements
DSR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Search Terms: customer service, agent, representative, administrative, technical, help desk
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
Work Location: One location
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