DIVERSANT, LLC Hiring for Account Coordinator Job at Syracuse, NY Full Time

We are seeking an Administrative Account Coordinator to join their growing team for a direct-hire opportunity!

This position offers $45,000 annually and a hybrid-remote work environment, with 3-days in office and 2-days remote. Successful applicants will be available 40-hours per week, between the hours of Monday-Friday, 8am-5pm.

Benefits: Medical, Dental and Vision insurance, Medical FSA, tuition reimbursement, student loan assistance, 20-days of PTO, and an up to a 6% 403(b) match!

Job Duties:

• Provide prompt administrative support to program staff and all program related personnel. Maintain knowledge of regulatory requirements; assure excellence and compliance at all levels of program service.
• Review and qualify applications; obtain approvals; enter information, product orders, and subscription orders into computer systems.
• Review and qualify program affiliate applications; process appropriate paperwork to obtain approval; enter instructor information and subscription orders into computer systems.
• Maintain licensing renewal timelines for program affiliates.
• Monitor renewal processes; monitor outstanding renewals, initiate follow-up action on delinquent accounts.
• Process product orders with attention to detail and fee structures; track orders through completion. Resolve order issues as needed.
• Process schedules; audit paperwork; batch class records and financials in business systems; run reports to balance. Contact affiliates to collect payment as needed. Always ensure regulatory compliance.
• Work cooperatively with staff to develop and maintain current manual of rules and procedures for locations and staff.
• Communicate by phone and email with customers, vendors, clients, and affiliate partners on a variety of matters. Provide program information; research and resolve enrollment and completion inquiries.
• Schedule and coordinate all aspects of development and continuing education courses.
• Provide administrative support to program management in areas of marketing, development and revisions of forms and procedures, correspondence, report writing, etc.
• Initiate outgoing account management calls to solicit feedback, touch base on service, obtain repeat product orders, and earn new business through consistent communication.
• Provide general feedback from customers about program administration, service, and guidelines.
• Initiate contracts with training location facilities and vendors for direct training, obtaining state agency approval as needed.
• Prepare monthly schedule of classes and complete all contractual compliance items within deadlines
• Answer incoming calls from multiple queues, as well as emails, and provide quality customer service to meet the customer’s needs.
• Provide Level 2 customer support via Jabber and email.

Requirements:

• 2+ years of Account Management experience
• Associate’s degree and at least 2 years of administrative experience, preferably within a call center environment
• Customer Service experience a must
• Intermediate Excel skills, with experience reporting, analyzing, and interpreting
• Strong attention to detail
• Excellent communication skills

Job Type: Full-time

Pay: $21.75 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• In-person

Work Location: Hybrid remote in Syracuse, NY 13212