Here at Brosnan Risk Consultants, our culture encourages and supports diversity throughout the workplace! We offer both full time and part time opportunities. We also pride ourselves on promoting within. Many of our employees began their career as a Security Officer and today we are proud to say they have become a part of the Senior Leadership Team (SLT). We offer medical, dental and vision coverage, along with 401K, (company match).
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
Responsibilities:
The District Manager (DM) will report to the Regional Manager (RM) and communicate any action plans that may impact the customer. The District Manager is responsible in delivering service to the client, while continuously improving the client relationship, ensuring quality assurance, and contract compliance. The District Manager is also responsible for the accuracy and completion of the weekly schedules. The DM supervises the Regional Account Mangers and directs a team of Field Supervisors within their designated market. The DM is also responsible for client management level interaction within their market, reporting any relevant information to the RM and necessary BRC Function leaders.
Ensures vehicles are properly maintained and may administer training when required, with the assistance of the logistics specialist and operations manager.
Recognize and cultivate new business opportunities within their assigned market.
Deliver high quality customer service through regular contact with clients and evaluates service quality to initiate corrective action when necessary.
Meets regularly with client for status updates and addresses any actual or potential problems.
Identify opportunities and execute plans to improve client satisfaction and retention.
Interact with all levels of management to ensure successful daily operations are met.
Document, revise and advise action plans to improve scheduling performance and function as it pertains to overtime.
Conduct regular site visits to customer locations to ensure employees are maintaining high code of conduct.
Provides input into termination, compensation, and promotion decisions.
Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint), to effectively edit and create reports, database entries and presentation materials.
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
Maintain confidentiality of all information and data.
Oversee Regional Account Managers while reporting to the regional manager.
Address any issues, provide feedback to ensure that the needs of each individual officer and/or client are heard and are being met
Additional duties may be assigned, and functions may be modified, according to business necessity.
Qualifications:
Former Military (Non-Commissioned Officer or Junior Officer)
Team Building and Leadership across decentralized locations
Proven track record of extreme ownership regarding team performance
Experience building and maintaining a culture of accountability
Training Development and Delivery
Ability to quickly adapt to changing conditions; Hasty decision making
Ability to professionally enforce Uniform, Equipment, and Performance standards through Field Supervisors, Region Account Managers, and other subordinates for the broader team.
Ability to analyze performance metrics, identify problem areas, and rectify through direct action
Ability to Operationally Align your District with the Region Manager’s intent and the Company’s Strategic Initiatives.