Director, IT & Helpdesk Hiring for Director, IT & Helpdesk Job at Everett, WA Full Time

Position Title: Director, IT & Helpdesk

Company Background

Everyone deserves the best internet possible and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho and Montana with fiber internet in addition to streaming TV, privacy products and phone service as well.

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Job Summary: *

This position is the technical lead for all IT and data center functions for a large broadband carrier. This includes technical leadership for a very large in-house VM cluster, as well as a large number of independent element management systems. Technology includes x86, VM, Sparc, Windows, RHEL, and SunOS/Solaris. The Director is also responsible for the day-to-day IT functions in supporting company IT needs, other system and application team’s infrastructure, database administration, superior helpdesk support, field applications and equipment and catch all for IT Governance; while helping define standards and establishing migration strategies along with a transitional operating strategy to develop into a fast-paced and evolving company. Must be hands on, while also being a leader in driving to build a critical support organization to help other IT organizations and business units support the end customer.

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Essential Duties and Responsibilities: *

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed:

• Leads technical direction for all computing systems including IBM AS/400, x86 VM clusters, Sparc and Sun hardware and include operating systems Windows, RHEL/UNIX variants, SunOS/Solaris.
• Project management for corporate initiatives – manage projects from conceptual stage through to launch including budget tracking, reporting and ongoing operational excellence.
• Spearhead key initiatives with process and system design, implementation and tactical involvement supporting teams for success.
• Actively and continually support and simplify the customer experience through automation, superior support services and building a customer friendly and focused team.
• Support key internal and field facing organization through equipment, helpdesk and making IT systems, processes and infrastructure work for the business and not against.
• Meet with the various stakeholders to identify improvement opportunities, while being challenged with creating new undefined processes, resolutions and continually looking to simplify and improve the company’s ability to provide superior services.
• Lead and sponsor new development and migration activities.
• Oversee capital budget process and planning within organization.
• Leads and champions the development of a “go-to” organization that helps internal customers do their job better and simplifies the IT experience through process communication and ease of operation.
• Oversees software maintenance and hosting services for functional areas of responsibility.
• Provide technical and operational expertise and support.
• Mentor, coach and develop future leaders and technical SME’s (subject matter experts).
• Must be available to work regular business hours Pacific Standard Time.
• Must also be available to work on-call, evenings and weekends as needed.
• Performs other duties as required to support the business and evolving organization.

Qualifications:

• Demonstrated leadership skills at equivalent or similar level of responsibility.
• Minimum of seven years of software and customer facing systems experience.
• Ability to lead and drive system, applications and data migration projects.
• Ability to coach and mentor developing leaders and aspiring super stars.
• In depth knowledge of IT systems, processes, helpdesk and building an IT “go to” team.
• Knowledge of service provider field operations applications, equipment and ability to provide the tools and process that are needed when required.
• Familiar with hosted, SaaS and internally supported applications.
• Familiar with hypervisor platforms, AWS and Azure are added benefits.
• Team leader of organization and collaborative team player within IT organization.
• Bachelor’s degree in Computer Science or business management degree with technology experience required.

Knowledge, Skills and Abilities:

• Ability to communicate effectively, written and verbally, with all levels within an organization.
• Ambitious and goal oriented.
• Must be thorough and efficient in creating documentation.
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations, or work effectively as part of a team.
• Ability to multi-task and collaborate effectively with other personnel to meet and work within critical deadlines.
• Excellent troubleshooting and analytical skills required.
• Excellent time management skills and ability to prioritize.
• Ability to manage and analyze budgets, estimates and expenses required.
• Strong attention to detail, problem solving and organizational skills.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service to both internal teams and external customers.
• Strong positive attitude.

Work Authorization:

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

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Physical Requirements: *

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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Work Environment and Additional Information: *

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

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Diverse Workforce / EEO: *

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

Job Type: Full-time