Devcare Solutions Hiring for 59471 – Desktop Support Job at Nashville, TN Full Time

Job Description :

The Desktop Support Specialist’s primary duty is to support end-users with their IT needs. Tickets will be triaged by the team manager and issued to the Desktop Support Specialist to be troubleshot and resolved in a timely and accurate fashion. Key competencies include excellent verbal and written communication skills, as well as outstanding customer service skills. Technology proficiency required for Windows OS, Microsoft Teams, Microsoft SharePoint, Microsoft Office, Adobe suite, and Apple OS.

The Desktop Support Specialist will also work on other IT operational items and projects, including, but not limited to: technology equipment setup, asset management, technology equipment organization and maintenance.

The Desktop Support Specialist must maintain all work in Microsoft Dynamics (ticket tracking system) or JIRA (project management system).

Performs desktop computer support assignments, with an emphasis on desktop computer problem resolution. Installs a variety of desktop computer hardware and software and provides technical and customer support for these products. Provides customer support to both on-site and remote users. Analyzes users’ system problems and provides solutions. Works with teams of analysts, programmers, and users in application development environments. Tests and may write the technical documentation prepared for software or hardware installation. Primary skill set comprises Microsoft Office Suite and Microsoft, Novell and Unix operating systems. Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions. Requires a minimum of 1year of current experience in this job class with excellent interpersonal and communication skills, both written and oral.

Job Types: Full-time, Contract

Salary: $17.00 – $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Windows: 1 year (Required)
• Microsoft Teams: 1 year (Required)
• Microsoft SharePoint: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Adobe suite: 1 year (Required)
• Apple OS: 1 year (Required)
• Microsoft Dynamics (ticket tracking system): 1 year (Required)
• JIRA: 1 year (Required)
• Unix operating systems: 1 year (Required)

Work Location: One location

Speak with the employer
+91 6143354685