Details Pressurewash Services Hiring for Customer Service Representative Job at Kittery, ME Full Time

The Washbay Customer Service Representative will be responsible for managing customer service and developing an excellent customer experience for truck owner-operators at our Washbay in Kittery, ME.

This is a full-time permanent position. Employees should expect to work at least 40 hours per week. Hours are typically Monday thru Friday, roughly 7:00am – 4:00pm. There is flexibility to work some Saturdays, roughly 7:00am – 3:30pm, and to arrange and agree on one’s schedule with our Washbay Manager, once hired.

Duties include:

• Manage and administer customer payments in our point-of-sale (POS) system (Clover)
• Develop a strong knowledge of our truck wash services and sell them to customers that arrive at our Washbay
• Maintain a good rapport with customers and team members
• Setup new customers in POS system
• Be responsible for cashing out at the end of each day
• Operate automated equipment when necessary
• Occasionally pressure wash floors of refrigerated trailers
• Use electronic system to activate equipment
• Guide and instruct customers in our automated Washbay

General:

• Create a physical environment that is clean and welcoming to our customers (owner-operators of trucks)
• Keep exterior entry and surrounding area tidy and free from debris (sweep dirt, leaves and other debris)
• In the wintertime, ensure a safe walking environment to our office (light shoveling, sand/salt)

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Masks are not required in our office and reception area. That said, masks are welcome and our customer areas has a plastic barrier between customers, as well as two large windows for ventilation.

Ability to commute/relocate:

• Kittery, ME 03904: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location