DePaul University Hiring for PT Lab Support Specialist (On-site) at Chicago, IL Full Time

Reporting to the Information Technology Librarian, the Lab Support Specialist provides support for library computer labs, staff technology, and the Digital Services department. The Support Specialist will troubleshoot hardware and software problems as well as related technical issues and assist with proactive maintenance and updates. The Support Specialist may occasionally work with the library’s web environments and systems.

Library staff work in a highly supportive, collegial culture that encourages active participation in meaningful and valuable skills training and professional development. This includes training workshops, committee memberships, and engagement in programs that support the Library’s mission and its Inclusion, Diversity, Equity and Accessibility goals, while building connections and partnerships across DePaul’s wider academic and user community.

What You’ll Do:

•  Support Library Computer Labs 
  – Monitor and maintain public computing, technology, and lab equipment, including printers, scanners, and other peripherals, ensuring their proper functionality. 
  – Work with DePaul’s Information Services department to resolve public computing, technology, and equipment issues, e.g. by filing tickets; checking resolutions, etc.
• Support Staff Technology 
  – Provide technical support to staff, ensuring prompt resolution of issues and inquiries.
  – Troubleshoot and resolve hardware and software problems.
  – Collaborate with DePaul’s Information Services department to install, configure, and maintain computer hardware and software for Library staff.
  – Maintain accurate records of staff equipment inventory, maintenance activities, and user support requests.
• Support Digital Services 
  – Assist the Systems Librarian and User Experience Librarian with projects as needed, such as systems migrations, user research, etc.
  – On occasion provide support for library web systems and environments, e.g. editing library webpage, performing updates, etc. 
   

What You’ll Need:

• Required:
  • Minimum one year of college.
  • Experience in providing technical support in a computer lab or similar environment.
  • Ability to operate office equipment including computers, photocopiers, and scanners.
  • Knowledge of computer hardware, software, and peripherals as well as related troubleshooting techniques.
  • Working knowledge of Microsoft Office (Excel, Word) and Google workspace.
  • Knowledge of Mac and PC operating systems
  • Demonstrated ability to communicate and effectively interact with people across cultural identities and foster an inclusive, equitable, and welcoming environment. 
  • Good communication (written and verbal) and interpersonal skills.
  • Ability to work independently and with a high level of accuracy.
  • Ability to work on multiple, concurrent projects.
  • Strong organizational and documentation skills.
  • Must be able to lift up to 25lbs.  Will routinely be required to move around the library, sometimes while transporting equipment, computers, or tools.
• Preferred: 
  • Two years of college / Associates Degree.
  • Familiarity with Help Desk ticketing systems and workflows.
  • Courses or experience with basic web design (HTML and CSS); Courses or experience with front-end web design skills (Javascript / PHP); Courses or experience with graphic design software (Adobe Photoshop and Illustrator); Courses or experience in computer science or information technology

For consideration, please include a resume and cover letter.

Perks:

• Working for a stable and well-known University that values diversity and inclusion.
• Top choice medical, dental, and vision benefits.
• Retirement plan matching contribution of 10%.
• Tuition waivers for employees and dependents.
• Generous paid time off, sick time, holidays, floating holidays, and more!
• Part-Time Benefits

Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)  
Illinois Abused and Neglected Child Reporting Act  

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.