Deloitte Hiring for Service Desk Tier III Specilaist Job at Gilbert, AZ Full Time

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Service Desk Tier III Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …

Work you’ll do/Responsibilities

• Monitor the production applications, scheduled jobs, incident management and receiving incidents and requests from end-users.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Provide insight and support for agency-specific applications.
• Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to assist with application knowledge and decrease resolve times.
• Enable and troubleshoot user accounts in multiple technical environments.

The Team

Deloitte’s Government & Public Services practice-our people, ideas, technology and outcomes-is designed for impact. Our team of over 15,000+ professionals bring fresh perspective to help you anticipate disruption, reimagine the possible, and fulfill your mission promise.

Core Technology Operations (CTO) offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future by utilizing our CTO Offerings. Differentiation and focused growth for large-scale infrastructure, data center, and operations projects by scaling operations services. Emphasis on automation and delivery excellence, we can create core transformational change for our clients and drive value.

Qualifications Required

• Bachelor’s Degree in Computer Science, Engineering, Management Information Systems or equivalent work experience.
• Active Secret clearance or higher.
• 3+ years of experience in a helpdesk environment specifically Tier lII Help Desk.
• Knowledge of different database including SQL, Oracle.
• Ability to write SQL queries.
• Experience in a fast-paced, high-pressure environment and interfacing with all levels, including executives.
• Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues.
• Good communication skills both verbal and writing with the ability to discuss issues with users and other team members.
• Must live in or be able to relocate to Gilbert, AZ.
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.