Deloitte Hiring for Project Delivery Manager – Business Solution Manager at Atlanta Full Time

Are you an experienced, passionate pioneer in operations and technology who wants to work in a collaborative environment? As an experienced Business Solution Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities – Manages multiple inquiry processing pods of Solution Engineers, Solution Analysts and Sr. Solution Analysts to manage workflow, productivity, and solution development. Ability to lead and motivate a team of professionals and facilitate the transformation from a processing to a solutioning team through the development of new capabilities, competencies and culture.

• Ability to articulate and communicate a compelling vision for transformation, embracing the use of modern technology and tools to improve efficiency and the customer experience. Attracts top talent and supports continuous learning and development.

• Manages capacity planning and workforce planning to drive efficiency, productivity, and achievement of SLAs and KPIs. Provides coaching and support to meet established performance goals. Drives efficient allocation and management of resources, both human and technical. Develops new tools and methods to manage and drive workforce productivity.

• Supports team skills development and learning progression for new competencies and skills (e.g., AI, machine learning) to support continuous associate upskilling. Challenges the team to grow expertise and talents and to stretch their capabilities. Performs both formal and informal coaching.

• Responsible for leading the planning and implementation of products, services, and tools for the most complex, diverse lines of business enterprise wide.

• Accountable as a first point of contact for any escalation of an unresolved issue, especially those that are complex and/or have significant organization impact.

• Participates and helps drive continuous improvement initiatives and solution design. Collaborates with AI/data team to test AI model accuracy with prompts and inform the priority of issues and solutions.

• Advanced project management capabilities to drive new solution development, associate upskilling and performance improvement initiatives. Cross-functional, cross-business collaboration in the development of solutions

The TeamOur Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include

• Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement

• Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

Qualifications

Requir ed

• 8 or more years of experience as a Solution Manager or equivalent role

• Experience with managing a team

• Advanced project management experience

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Limited immigration sponsorship may be available

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making skills

• Ability to manage multiple projects and prioritize tasks into manageable work products

• Can operate independently or with minimum supervision

• Excellent written and communication skills

• Ability to partner and provide expertise to develop technical solutions and test and scale new applications

Information for applicants with a need for accommodation: ~~~

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,325 to $210,000.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.