Dedicated Logistics, Inc Hiring for Technical Support Analyst- 3rd Shift Job at Saint Paul, MN Full Time

Technical Support Analyst 3rd Shift Tier1

Are you looking to join a rapidly growing company in a fast-paced industry? Do you want to be part of a winning team? If you answered yes, our 3rd Shift Tier 1 Technical Support Analyst opportunity is the position you have been looking for!

Total Logistics, LLC. is a successful transportation, logistics & warehousing company located in Oakdale, MN. Our Oakdale facility offers a variety of amenities, such as an onsite sports court and fitness center, among other creative spaces. Due to the growth of our business, we are seeking a 3rd Shift Tier 1Technical Support Analyst to provide Technical Support for a variety of hardware and software products at our Oakdale facility.

At Total Logistics I, LLC. (TLI), we pride ourselves on being leaders in providing tailored, technology-driven freight transportation solutions that help our customers achieve a competitive advantage, both locally and nationally.

This is a FT position working Tuesday-Saturday from 9pm to 6am, but we are flexible in our scheduling, and is eligible for TLI’s full benefits package that consists of:

• Medical, dental, vision and life insurance
• 401(k) with profit sharing
• Flexible spending account
• Unlimited vacation

Duties/Responsibilities

• Troubleshooting and analyzing computer issues of moderate to difficult scope.
• Providing technical support for hardware, software, and connectivity (i.e. printers, desktops, laptops, monitors, internal and internet applications, computer operating systems, and network connections).
• Configuring computers (operating system and software).
• Windows/Android Mobile device configurations.
• Assisting with daily routine’s such as backup tapes and monitoring error logs.
• Trouble shooting with users over the phone and in person.
• Providing Basic Network support (DNS, DHCP, TCP/IP)
• Revising and updating procedures.
• Special project help as needed

Basic Qualifications:

• 1-2 years of experience with Windows 10/Windows 11, Outlook, Microsoft Office applications, and Internet Explorer.
• Effective listening skills.
• Innovative problem-solving ability. Persistence with problems even when experiencing setbacks.
• Effective time management and priority-setting skills.
• Ability to shift gears and learn new technology or information quickly.
• Detail-orientation including precision and follow-up skills.
• Independent self-learner.

Preferred Qualification:

• Android Mobile device configurations
• Experience working with Omnitracs
• Exposure to TMW Suite

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Night shift

Work Location: One location