Dean College Hiring for Customer Service Representative at Franklin, MA Full Time

Category:: Administration/Staff
Subscribe::
Department:: Student Financial Planning and Services
Locations:: Franklin, MA
Posted:: Oct 19, 2023
Closes:: Open Until Filled
Type:: Full-Time Fiscal Year
Position ID:: 168946

About Dean College:

Dean College is a private, residential New England college grounded in a culture and tradition that all students deserve the opportunity to discover and exceed their greatest aspirations. A personal and transformative community since 1865, Dean tirelessly inspires our students to unimagined heights through personalized support and integrated delivery of academic, co-curricular and experiential learning. Our graduates are lifelong learners who thrive in their careers, embrace social responsibility and demonstrate leadership.

Recognized as a Top Regional College by U.S. News & World Report for eleven consecutive years and named a College of Distinction for five consecutive years, Dean serves approximately 1,200 full-time students and 400 part-time students and offers more than 50 combined bachelor’s and associate degree programs and specializations, as well as a robust schedule of continuing studies, EMT and certificate programs throughout the year.

Dean College is perfectly situated in Franklin, Massachusetts, which is conveniently located between Boston and Providence, Rhode Island and is accessible to Boston by commuter rail. The Dean College/Franklin station is only a five-minute walk from campus. Approximately 87 percent of the College’s student population lives on campus.

Dean provides a supportive academic environment that thrives on hands-on engagement and exceptional teaching. This community-wide commitment of always going the extra mile for students is known as The Dean Difference. Outside of the classroom, students participate in 16 athletic teams and more than 30 on-campus groups and organizations.

Ninety-six percent of our bachelor’s degree students are employed or enrolled in graduate school within 12 months of graduation. Alumni are hard at work in top-ranked graduate programs and are employed by organizations such as Universal Studios, Dell Technologies, Liberty Mutual, Kraft Sports + Entertainment, the Boston Ballet, and more.

What is The Dean Difference?
The Dean Difference isn’t any one thing. It’s not a program or a professor. It’s not a single class or a club. It’s the way our academics support networks and community overlap, interweave and magnify each other. Our difference unites us. It’s our secret formula. It’s the nucleus around which we orbit. It isn’t one thing, it’s everything

Job Description:

Reporting to the Director of Student Accounts and Customer Service, the Customer Service Representative prepares, maintains, processes, and provides information regarding student financial records to students, families, and Dean associates. As the first line of contact for the Center for Student Financial Planning and Services, the Customer Service Representative is expected to be professional, courteous, and knowledgeable about the many aspects of financial aid, student accounts and general information about Dean College.

The main responsibilities of the Customer Service Representative include empathetic and knowledgeable financial counseling of students and parents, some supervision of student staff, and management of electronic, written, and verbal communications with Dean College associates, students, and their families.

Essential Responsibilities

• Answer phones, emails, assist walk-ins, participate in outreach initiatives.
• First point of contact for the Center of Student Financial Planning & Services. Provide information to students, families, and cross-campus partners regarding financial aid, student accounts, registrar, and business office processes. As needed, direct customers to appropriate staff member for assistance.
• Schedule appointments and meetings for office staff.
• Process all incoming documents and paperwork and distribute as necessary,
• Assist in supervision of student employees,
• Assist in the coordination of mailings and other communications.
• Other duties as assigned by the Director of Student Accounts and Customer Service and the Director of Financial Aid.

Requirements:

• Bachelor’s degree preferred.
• 3 years of customer service experience required.
• Strong verbal, written, and communication skills required. Must be able to understand and communicate information to students and parents from a diverse community in a simple, clear, and logical manner.
• 2 years of experience in an office setting preferred.
• Ability to multitask in a high-energy, fast-paced environment.
• Excellent analytical and organizational skills. Attention to detail a must.
• Able to work with minimal supervision.
• Familiarity with Student Financial Services helpful.

Additional Information:

Dean College is an equal-opportunity, Title IX institution and pledges to recruit, select and promote diversity by providing equality of opportunity in higher education for all persons, including faculty and staff with respect to hiring, continuation, promotion, and applicants for admission, enrolled students and graduates without discrimination or segregation.

The College is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students, faculty, and community members. All employment decisions are made on a non-discriminatory basis.

Dean College does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, genetic information, or other protected classes under the law.

This nondiscrimination policy covers admissions, employment, and access to and treatment in College programs, services, and activities. A pre-employment background screen is required for all employees.

Application Instructions:

Please submit your Resume/CV, Cover Letter, all unofficial transcripts; and contact information of three references. (PLEASE NOTE: Applications that are incomplete will not be considered).

Note: After submitting your resume/CV, the subsequent page gives you instructions that enable you to upload your Cover Letter and any additional documents.

See the FAQ for using our online system.

Please contact us if you need assistance applying through this website.

Returning Applicants – Login to your Dean College Careers Account to check your completed application or upload additional documents.

URL: www.dean.edu