Datalogic Hiring for Customer Service Representative Job at Hatfield, PA Full Time

Datasensing (a Datalogic group company) is looking for a Customer Administration Specialist, able to effectively deal with customers and manage autonomously all the related activities:

· Build and maintain customer information into SAP e.g. customer set-ups (e.g. Master Data, Pricing profiles, etc.) by following the related procedures.

· Provide first level response to customer in timely manner ensuring that customer requests are directed to the appropriate internal resource.

· Manage customer portfolio: update sales order, schedule management, delivery creation and provide shipment instruction in cooperation with Shipping Dept.

· Enter orders in accordance with the terms and conditions of the applicable contract.

· Manage credit notes, returns, DOA, loans, demo, etc. in accordance with the related procedures.

· Manage new customers creation in the system.

· Create and manage milestone billing.

· Collaborating with Finance in order to properly manage credit limits/blocks.

· Collaborating with Sales team for reporting customer issues (overdue, postponed delivery) or requests.

· Follow-up carefully Top relevant customers by communicating regularly with them (on a call better than email) and reporting to TAM.

· Creating a good relationship with customers.

REQUIREMENTS

EDUCATION: High School Diploma

LANGUAGES: English.

EXPERIENCES: Previous experience in Customer Service in a complex and international company is preferable.

SPECIFIC KNWOLEDGE AND INFORMATION TECHNOLOGY:

· Confidence in interacting in an international environment with good interpersonal skills is mandatory.

· Problem solving attitude, execution precision and English language skills (speaking proficiency, reading and writing) are also considered mandatory.

· Strong knowledge of Microsoft Office (Main Outlook, Excel).

· Solid Using PC both for managing support cases through MS Dynamics and using our ERP system (SAP).

OTHER INFORMATION & SPECIFIC SKILLS

· SAP (PRD Module) Knowledge and Microsoft Dynamics Knowledge – nice to have.

· Adapting to change, demonstrating tenacity and perseverance, learning quickly.

Job Type: Full-time

Salary: $20.00 – $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Hatfield, PA 19440: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of SAP experience do you have?

Education:

• High school or equivalent (Required)

Work Location: One location