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Software & Technology
Daiichi Sankyo, Inc Hiring for Director, R&D Business Systems Lead job in Remote Full Time
Join a Legacy of Innovation 110 Years and Counting!
Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 100 years of scientific expertise and a presence in more than 20 countries, Daiichi Sankyo and its 16,000 employees around the world draw upon a rich legacy of innovation and a robust pipeline of promising new medicines to help people. Under the Group’s 2025 Vision to become a “Global Pharma Innovator with Competitive Advantage in Oncology,” Daiichi Sankyo is primarily focused on providing novel therapies in oncology, as well as other research areas centered around rare diseases and immune disorders.
Job Summary
The Business Systems Lead is responsible for providing or managing the operational, administrative, and tactical support of 1 or more business systems typically in a single function, along with inputting into the broader systems strategy and landscape. This roles focus is on Business process capabilities on a global enterprise operating model that serves as a lead or contributor on projects and initiatives that optimize the use of information technology to achieve R&D and enterprise business objectives.
The Business Systems Lead will function as a manager of one or more business systems (Planisware Safety Vigilance, Data Lakes) from a business process perspective, as a leader of sub-teams or workstreams within larger projects or programs, enhancements or changes, as a lead/contributor within various systems-related working groups, and as an experienced business analyst, as required. This role regularly collaborates with leadership, business process owners, R&D Excellence team members, and information technology leads and specialists.
The Business Systems Lead works under the direction of the Global Business Systems Owner in supporting one or more Line Functions as a part of the Global Development Information Mgmt, Systems Management group. This role will have direct line management of GDIM business system analysts and project managers along with indirect management of business process engineers, trainers, organizational change managers and data analysts supporting systems projects within G-DIM.
Systems Administration & Operational Support
Lead the day-to-day management of the administrative and operational support of assigned systems
Monitor, assess, and improve the administrative and operational support processes – including, but not limited, to user access, user experience, user adoption, procedural documents, user training, and issue resolution
Identify, evaluate, govern, and prioritize proposed changes to assigned systems anchored to a roadmap, to address the evolving requirements of the user community and to support imperatives identified by Line Function leadership
Ensure data within assigned systems is maintained to the highest levels of quality and defined standards, and propose improvements to address gaps or sustainability concerns
Manage user access and monitor/manage ticket resolution/escalation
Perform periodic voice-of-customer exercises for assigned systems to identify any necessary maintenance, expansion, or user experience improvements
Define and monitor key metrics of risk and performance for assigned systems
In collaboration with IT partners, determine the necessary Business/IT resource, budget and Steering Committee required on future IT projects
Determine and track KPIs related to system utilization, stability, and data quality against defined targets for assigned systems
Initiate periodic critical reviews of the overall effectiveness of assigned system, which includes taking any necessary corrective or preventive action to ensure continued success
In collaboration with IT, maintain effective relationships with solution vendors to ensure R&D short and long-term objectives are met within each platform, with an eye towards continuous improvement
Project Execution
Lead all business-led project deliverables including – but, not limited to – process engineering or reengineering, user requirements definition, test scenario & test case development, user training, acceptance testing, and business support & administration
Ensure that all large and small projects have a formal problem/opportunity statement, business case, return on investment and Systems Administration & Operational Support
Lead the day-to-day management of the administrative and operational support of assigned systems
Monitor, assess, and improve the administrative and operational support processes – including, but not limited, to user access, user experience, user adoption, procedural documents, user training, and issue resolution
Identify, evaluate, govern, and prioritize proposed changes to assigned systems anchored to a roadmap, to address the evolving requirements of the user community and to support imperatives identified by Line Function leadership
Ensure data within assigned systems is maintained to the highest levels of quality and defined standards, and propose improvements to address gaps or sustainability concerns
Manage user access and monitor/manage ticket resolution/escalation
Perform periodic voice-of-customer exercises for assigned systems to identify any necessary maintenance, expansion, or user experience improvements
Define and monitor key metrics of risk and performance for assigned systems
In collaboration with IT partners, determine the necessary Business/IT resource, budget and Steering Committee required on future IT projects
Determine and track KPIs related to system utilization, stability, and data quality against defined targets for assigned systems
Initiate periodic critical reviews of the overall effectiveness of assigned system, which includes taking any necessary corrective or preventive action to ensure continued success
In collaboration with IT, maintain effective relationships with solution vendors to ensure R&D short and long-term objectives are met within each platform, with an eye towards continuous improvement
project charter to clearly articulate the business challenge, benefits, and approach to affect positive information management change
Oversee the establishment and management of integrated project plans, timelines, resourcing requirements, and risk/issue management evaluations for all projects to ensure on-time, high-quality delivery
Ensure that the implementation or improvement of all GxP R&D Systems are properly documented to support business utilization and inspection readiness. Support system related inspections as required.
Identify, investigate, escalate (if necessary), and develop mitigation approaches to identified risks & issues, and/or to overcome any challenges to successful delivery
Manage and oversee the allocation, performance, and collaboration of internal & external project resources to ensure optimal delivery of R&D systems
Manage approved budget expenditures and funded resources to effectively deliver system needs on-time, to budget, and with high quality
Provide regular project status reports identifying progress, risks, mitigation strategies, and timelines for the benefit of stakeholders, leadership, and governance committees
Lead and/or contribute to working groups or teams formed to address areas of improvement within the R&D scope of operations
Ensure quality and oversight of delivery partners (DX,DSI IT etc) is in-line with expectations, with clear communication and escalation where needed
Lead or contribute to ad hoc projects or initiatives, as assigned responsibilities.
Business Analysis
Function as an experienced Business Systems Analyst within large projects or other appropriate situations, as assigned by the Global Business Systems Owner
Directly develop formal problem/opportunity statements, business cases, and project charters to clearly articulate the business challenge, benefits, and approach to affect positive information management change, as required
Provide business-focused project deliverables including – but, not limited to – process engineering or reengineering, user requirements definition, test scenario & test case development, user training, acceptance testing, and business support & administration
Relationships & Collaboration
Collaborate with other Global Development Information Mgmt. team members to work in a harmonized fashion across areas of specialization to support project and R&D objectives
Build and maintain close relationships with subject matter experts, information technology colleagues, business leads, vendors and external resources in executing projects or other initiatives
Contribute to System Roadmaps across assigned systems including current and planned release schedules and strategic investment direction
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor’s DegreeComputer Science, Life Science, Engineering, Business Administration or a related discipline or equivalent work experiencerequired
Master’s Degree Life Sciences or Information Systemspreferred
Years of Experience
Minimum of 10 years of experience within life sciences supporting the delivery of GXP validated global business systems serving cross-functional stakeholders is required
Demonstrated experience within or supporting Research & Development processes, roles and systems is required
Demonstrated industry experience of Planisware, Safety Vigilance and Data Lake business process adoption within a global pharmaceutical operating model is required
Demonstrated experience serving as the liaison between Business & IT, translating business needs into technical solutions and technical considerations into business language is required
Demonstrated experience managing R&D systems either on the IT or Business side is required
Excellent oral and written skills are required
Demonstrated experience involving data governance and/or data stewardship is preferred
Knowledge of key industry regulations relating to the compliance of IT Data and Systems is required
Proven ability to work in a global and highly matrixed environment is preferred
Experience supporting an audit/inspection of an IT system is preferred
Line Management experience of Business System Analysts, Project Managers and Business Process Engineers to deliver IT Projects is required
Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
