Log In
Sign Up
Software & Technology
CyberCoders Hiring for Technical Support Manager Job at Portland, ME Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Technical Support Manager
Job Title: Technical Support Manager
Location: Portland, ME – Hybrid Remote (3-4 days on-site)
Salary: $85-110K
Requirements: SaaS Product/Tech Support, SQL/SSMS, C#/Windows environment
Location: Portland, ME – Hybrid Remote (3-4 days on-site)
Salary: $85-110K
Requirements: SaaS Product/Tech Support, SQL/SSMS, C#/Windows environment
A fast-growing, SaaS start-up offering a full suite of services to mid-size and large retailers. Our platform includes data analysis and reporting, inventory, vendor management, logistics, POS/back office, website/e-commerce/web distribution, and loyalty/promotions solutions for our clients. We also provide consulting, software, and hosting with a cloud-based, touch-screen-enabled set-up that can be used across the organization.
If you are a Client-centric technical support professional who has hands-on skills in SQL/SSMS and C#, and the ability to lead a team, let’s talk!
What You Will Be Doing
Reporting to the VP as a member of the rapidly growing Client Succes team, you’ll be helping grow and leading the tech support team that is responsible for ensuring an excellent client experience. The Technical Support Manager will handle a variety of responsibilities spanning hardware, software, database, and web work.
- Serve as subject matter expert on our platform and offerings
- Lead direct client support team (telephone, ticketing, email)
- Monitor ticket metrics and make improvements
- Own technical issues and resolutions
- Function as an independent producer as well as a leader
What You Need for this Position
Qualifications:
- Bachelor’s Degree
- 3-5+ years in SaaS product support, development, or troubleshooting
- Team leadership experience
- SQL Commands using SSMS (T-SQL a bonus)
- C#/.NET Windows Stack experience
- Experience troubleshooting hardware, PCs, and application issues
BONUS
- Retail experience/knowledge
- P.O.S. Systems
- Building reports from SQL Data
- HTML/CSS
What’s In It for You
- Competitive Base Salary (85-110K)
- Quarterly Bonus of 3-15%+ based on individual, team, and company performance
- 23 days combined PTO and flexibility overall
- 401k with a 4% match
- Comprehensive Benefits with 90%+ premiums paid
- Educational and Wellness Benefits
- Hybrid Remote set-up after onboarding. Most of the team is on-site 3-4 days a week.
So, if you are a Technical Support Manager with relevant experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Tim Sugrue
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
