We are seeking a talented Technical Support Engineer to join our growing team in San Ramon!
The TSE will be responsible for remotely engaging with some of the largest global enterprise organizations to rapidly analyze, reproduce and resolve their technical problems.
Key Qualifications
“2+ years of experience in a Customer or Technical Support Role
“Systems administration skills for Unix/Linux servers including OS installation
“Prior experience working in a technology organization with file or object storage, IP networking, or Linux compute environments
“Prior experience or working knowledge of data copy, data movement, replication, or disaster recovery solutions and well as VMware virtual machines and LDAP servers
“Experience with working with Cloud Object Store such as AWS S3
“Knowledge of the Hadoop Ecosystem, Hive, HBase, Spark, Oozie, and Tez
“An understanding of networking, both architectures and protocols
“Ability to lay out a root cause analysis (RCA) documents, write test plans to reproduce customer problems, and to produce a solution design for planned work with customers
“Technical certifications such as Cloudera, Hortonworks, Linux, AWS preferred
“Proficient English language skills
Description
“Analyze, reproduce, and resolve customer problems of varying complexity across Big Data and Cloud environments, including Hadoop, Object Storage, AWS, Azure, Alibaba Cloud and others
“Document problems and defects and improve support processes by creating new Knowledge Base articles, bulletins and advisories
“Maintain SLAs and resolve time critical issues
“Consult with customers over the phone and online
“Deliver flexible 24/7/365 cover including weekend and out-of-hours support as part of a globally distributed support team
Education
“Bachelors degree in Computer Science or relevant experience
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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