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CyberCoders Hiring for Remote – Cloud Support Engineer Job at San Ramon, CA Full Time
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Remote – Cloud Support Engineer
If you are a Remote – Cloud Support Engineer with experience, please read on!
Located in Sunny California we are a company revolutionizing the way companies access their stored Data. We are continuing to grow and are looking to add a Detail-oriented and Talented Remote – Cloud Support Engineer with strong experience with AWS and Big Data to our team!
What You Will Be Doing
The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization.
The TSE will be responsible for remotely engaging with some of the largest global enterprise organizations to rapidly analyze, reproduce and resolve their technical problems.
Key Qualifications
2+ years of experience in a Customer or Technical Support Role
Systems administration skills for Unix/Linux servers including OS installation
Prior experience working in a technology organization with file or object storage, IP networking, or Linux compute environments
Prior experience or working knowledge of data copy, data movement, replication, or disaster recovery solutions and well as VMware virtual machines and LDAP servers
Experience with working with Cloud Object Store such as AWS S3
Knowledge of the Hadoop Ecosystem, Hive, HBase, Spark, Oozie, and Tez
An understanding of networking, both architectures and protocols
Ability to lay out a root cause analysis (RCA) documents, write test plans to reproduce customer problems, and to produce a solution design for planned work with customers
Technical certifications such as Cloudera, Hortonworks, Linux, AWS preferred
Description
Analyze, reproduce, and resolve customer problems of varying complexity across Big Data and Cloud environments, including Hadoop, Object Storage, AWS, Azure, Alibaba Cloud and others
Document problems and defects and improve support processes by creating new Knowledge Base articles, bulletins and advisories
Maintain SLAs and resolve time critical issues
Consult with customers over the phone and online
Deliver flexible 24/7/365 cover including weekend and out-of-hours support as part of a globally distributed support team
Education
Bachelors degree in Computer Science or relevant experience
What You Need for this Position
At Least 5 Years of experience and knowledge of:
- Technical Support Engineering
- Cloud Support experience
- AWS
- Hadoop
- Cloudera
So, if you are a Remote – Cloud Support Engineer with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Devan Walls
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
