Log In
Sign Up
Customer Operations Coord I (% Virtual/Remote) LOOKING FOR Customer Operations Coord I (100% Virtual/Remote) JOB AT Tempe, AZ
Join Our Community of Food People!
This role provides technical pricing support for national, regional or local account customer concepts, providing contract consistency and adherence to compliance standards. The goal of the Customer Operations Department is to achieve 99.98% pricing accuracy to our customers and the essential duties and responsibilities of the Customer Operations Contract Coordinator directly impact the achievement of this goal.
This position is been determined to be “Remote Anywhere”: The work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories.
Review and implement vendor agreements to include interpreting the agreement for relevant content, loading the agreement in PRIME for customer deviated and (approved) internal and non-deviated pricing agreements. Agreements need to be retrieved directly by the NCA Contract Coordinator via access to division’s shared email boxes, and various pricing portals, including but not limited to: Pricing and Contract Exchange (PACE), Georgia Pacific website and Ecolab website. Division’s shared email boxes and PACE should be accessed daily and updates to vendor pricing agreements processed timely following departmental guidelines for customer type.
Provide pricing and contract management support to the Local Sales team, National Sales team, CASS team and USF Division personnel for assigned Local, Regional and National Account concepts. This includes troubleshooting price calculations and answering pricing inquiries that require an in-depth knowledge of pricing methodologies and procedures via knowledge of various USF systems (such as PRIME & Prism) and identify and resolve with the proper root cause identification within 24 hours.
Maintain accurate Terms Listing and utilize the Terms list to manage workload and communications with all applicable department personnel to ensure the timely receipt of vendor agreements and minimize the risk of expiration of deviated pricing arrangements.
Maintain accurate Customer Account Management Summary (CAMS) (reference sheets) for assigned Local, Regional and National Account concepts. The “CAMS” are reference documents that include key information on the local, regional, and national account concept and any pricing or pricing related agreement that is unique to the particular concept.
Update pricing to reflect District Corrections, internally funded deviations and margin erosion pricing updates on a timely basis to accurately reflect customer pricing and minimize risk of USF margin leakage.
Complete audit files for internal review process; complete any self audits relating to the audit process. Respond timely to Price Audit Analyst questions on audit. Ensure audit log is updated on a timely basis.
Complete monthly Contract Information Report (CIR) reviews to ensure each assigned customer concept is reviewed monthly, focusing on any potential outliers to pre-determined pricing parameters.
Provide pricing and contract management support to the Local Sales team, National Sales team, CASS team and USF Division personnel for assigned Local, Regional and National Account concepts. This includes troubleshooting price calculations and answering pricing inquiries that require an in-depth knowledge of pricing methodologies and procedures via knowledge of various USF systems (such as PRIME & Prism) and identify and resolve with the proper root cause identification within 24 hours.
Maintain accurate Terms Listing and utilize the Terms list to manage workload and communications with all applicable department personnel to ensure the timely receipt of vendor agreements and minimize the risk of expiration of deviated pricing arrangements.
Maintain accurate Customer Account Management Summary (CAMS) (reference sheets) for assigned Local, Regional and National Account concepts. The “CAMS” are reference documents that include key information on the local, regional, and national account concept and any pricing or pricing related agreement that is unique to the particular concept.
Update pricing to reflect District Corrections, internally funded deviations and margin erosion pricing updates on a timely basis to accurately reflect customer pricing and minimize risk of USF margin leakage.
Complete audit files for internal review process; complete any self audits relating to the audit process. Respond timely to Price Audit Analyst questions on audit. Ensure audit log is updated on a timely basis.
Complete monthly Contract Information Report (CIR) reviews to ensure each assigned customer concept is reviewed monthly, focusing on any potential outliers to pre-determined pricing parameters.
Education/Training:
High School Diploma or GED
Intermediate level proficiency with Microsoft Excel: understands formulas and utilizes v-look ups; and Outlook, schedules meetings, manager calendar
Related Experience/Requirements:
1-year experience working with vendor agreements or contract administration (specifically NOI and bid contracts) is preferred.
Knowledge/Skills/Abilities:
Strong verbal and written communication skills, with ability to respond professionally to internal and external phone calls and correspondence
Strong attention to detail and reliability to follow through on commitments
Strong algebraic and problem solving skills
Ability to understand and interpret complex pricing and apply the correct pricing rules and calculations
Ability to work independently and in a collaborative manner; demonstrate business maturity in conduct of daily activities
Ability to learn new systems and processes with basic training
Ability to prioritize workload, meet critical deadlines and work calmly under pressure
Ability to work overtime, as needed, to support business requirements
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***