Customer Engagement Specialists (contract) LOOKING FOR Customer Engagement Specialists (contract) JOB AT Mukilteo, WA

Boeing Brand Experience division is seeking experienced customer engagement specialists to deliver world class experiences at the Future of Flight facility, a public attraction which showcases Boeing and aviation/aerospace innovation. As one of Puget Sound’s most popular tourist attractions, Boeing Future of Flight typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive customer engagement specialists and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts. In addition, the facility hosts special events and community activities, as well as various educational and public programming engagements.

The Visitor Relations role facilitates guest engagement throughout the Future of Flight facility including:

• ticketing and lobby services,
• leading STEM activities such as robotics and drone experiences
• interpretation of gallery and interactive exhibits.
• Additional training may be offered for qualified Visitor Relations specialists to learn scripted material to facilitate enhanced experiences such as the Everett factory tour and other interactive presentations.

This opening is for full-time positions which will include work on weekends and holidays. Future of Flight is currently open five days a week, Thursday through Monday, from 9:30 am to 5:00 pm. In addition, special operating hours are implemented for public and private events, special programs, and seasonal extended hours.

Visitor Relations team members serve as ambassadors for the Boeing brand and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing detailed, accurate information about Boeing products and aviation concepts.

The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will assist customers with online, phone, and point of sale ticket transactions for tour and event offerings, while also resolving customer issues as they arise. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.