The Customer Care Specialist 1 provides excellent service to our Members and Customers via phone and in person. They engage in a friendly and professional manner while actively listening to concerns. They answer questions, resolve problems, and provide trouble-shooting assistance. They communicate in an energetic fashion that is empathetic, courteous, and professional. The Customer Care Specialist 1 is an advocate for Members and Customers and seeks to resolve concerns on the first call or visit.
Primary Position Responsibilities
Secondary Position Responsibilities
Education and Certifications Required
Education and Certifications Preferred
Skills and Abilities Required
Skills and Abilities Preferred