Creative Solutions for Hope Hiring for IT Assistant Job at Costa Mesa, CA Full Time

Information Technology Assistant

Job Description Summary

The primary role of Information Technology Assistant (“IT Assistant”) is to maintain all aspects of a company’s technology infrastructure under the supervision of the IT Administrator. This includes maintaining networks, servers and security programs and systems. IT Assistants manage the upgrade and installation of hardware and software, perform troubleshooting to address any problems with technology. IT Assistants will create email accounts for users.

Job Requirements:

• Respond to IT ticket requests and emails for technical support in a timely fashion.
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• Document, track, and monitor problems using applicable systems and tools.
• Coordinate with other teams or departments to resolve user problems, as necessary.
• Provide administration support of Windows 10 and later operating systems.
• Good understanding of computer systems, Microsoft products, mobile devices, and other tech products.
• Strong verbal and written communication skills with the ability to effectively work and communicate.
• Exceptional project, organizational, and time management skills.
• Provide outstanding customer service to end users.
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• Staff onboard & offboard assistance
• IT equipment setup & assistance
• IT equipment inventory control
• IT equipment issuance and recovery of onboarding and offboarding of staff.
• Knowledge of website development
• HTML experience

Required Job Qualifications

• High School Diploma
• U.S. Work authorization
• Monday through Friday availability
• Valid Driver’s License
• Preferred Qualifications
• Bachelor’s Degree
• Experience using HTML and CSS
• Experience with WordPress
• Experience in IT

Reporting Relationships

• Information Technology Assistant reports directly to the I.T. Administrator.

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• IT support: 1 year (Preferred)

Work Location: One location