CRC Insurance Services, Inc Hiring for BenefitMall – Inside Retention Representative, Group Benefits (Hybrid) at Atlanta Full Time

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This role will market and generate sales of insurance products through existing agents/brokers. This role will also work closely with members in POD to renew business with enhanced focus on retention and upselling opportunities.

Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you’ll feel like you’re part of the team while also enjoying the convenience of working from home.

At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row (2021, 2022, & 2023) based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.

Required Responsibilities:

• Work effectively in a team sales environment with POD members to coordinate all retention and add-on sales activity as needed to assure the fastest, easiest, and most trusted benefits selling experience.

• Maintain increasing knowledge of insurance industry markets, products, and legal environments to provide a value-added service to agents/brokers.

• Work to effectively service agents/brokers’ renewals and to encourage them to grow their clients’ business by:

• Providing information on carrier administrative procedures, product availability, and the value each creates for the customer.

• Offering direction around the appropriate strategy to renew business while increasing lines of coverage.

• Placing outbound renewal calls; following up on proposals for renewals while driving additional lines of coverage.

• Conducting regular follow-up calls to agents/brokers, to maintain current accounts and market our services.

• Pre-screening level-funded groups to determine suitable products and risk adjustment factors on premium rates.

• Involving BSE as appropriate with assistance in closing new cases and adding product lines as needed.

• Assisting agents/brokers in presenting our products to clients by joining client/broker calls as needed.

• Servicing as change agent to guide broker to engage service channels (AWS/email) for customer management issues.

• Utilize internal systems (Salesforce, Zoom, etc.) for activity tracking and metrics.

• Coordinate with partner carrier resources as needed to maximize results; manages any renewal data received from our carrier partners.

Required Qualifications:

• HS Diploma or GED equivalent required. Associates degree preferred.

• 2+ years professional experience in a related selling or telemarketing environment.

• Understanding of insurance products preferably attained through working in an insurance marketing or selling program.

• Good knowledge of carrier plan features, benefits, and underwriting guidelines.

• Active Life & Health License must be obtained within 90 days of employment.

• Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook Exchange; proficient in web browsers, specifically Google Chrome.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (~~~/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

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CRC Group is one of the largest wholesale and specialty insurance product distributors in the United States, providing data-driven insurance solutions for property and casualty, executive and professional, group and individual, and other specialty insurance programs. Learn more at ~~~ .