Cram Industries L L C Hiring for Tier 1 Tech Support Technician- REMOTE Job at Scotch Plains, NJ Full Time

Tier 1 Tech Support Technician REMOTE Non-Exempt/Full Time Opportunity

Job Responsibilities:

• Tier 1 support with Tier 2 potential.

• Answer inbound tech support calls and make outbound calls to customers as needed.

• Thoroughly troubleshoot, investigate and resolve customers peripheral related problems.

• Keep detailed notes of all work performed on customers peripherals.

• Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough and efficient manner.

• Maintain 90% CSAT (customer satisfaction) and 90% QA (quality assurance) ratings.

• Ensure that all of the customers have an exceptionally positive experience with LogicomUSA.

• Availability to work compressed work week consisting of four (4) ten (10) hour days.

• Work on other ongoing and short-term projects as outlined by management and any additional duties as assigned.

• Adhere to all company policies, procedures, and business ethics codes.

Qualifications:

• Excellent communication, both verbal and written and proficient in English.

• Advanced understanding of computers and networks including troubleshooting and fixing computer and network related problems.

• Ability to manage time and effectively prioritize numerous projects at one time.

• Willingness to solve complicated problems and see projects through to completion.

• Understanding of company products, services and policies.

• Access to a fast-reliable internet network.

• Access to a quiet workplace free of background noise and distractions.

• Windows 10 Computer, webcam, noise cancelling headset.

• Good functioning headset.

Education/Experience:

High School Diploma or equivalent.

1+ years of experience in a technical support role (preferred).

Hours:

Technician will participate in compressed work schedule four (4) days a week 10 hours per work day.