Corporate Hiring for Senior Information Technology Support Specialist (Remote Deskside Services) Job at Irving, TX Full Time

You could be the one who changes everything for our 26 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene’s technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Serve as contact in providing remote customer service and complex technical support to internal partners and vendors. Act as a technical resource for other IT Support Specialists.

Provide second-level remote support of customers’ software and minor operating system modifications requests. Investigate, research, and resolve complex IT issues

Respond to requests and document tickets in Service Now following Centene’s Information Technology policy and procedures

Perform software installations, upgrades, and configure customer-specific software

Review team’s current processes and recommend process improvements. Update installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams

Identify training needs, perform new user IT training and communication of IT policies and standards to improve software performance and customer service

Monitor service level agreements, perform scheduled departmental audits, and report findings to management

Act as a technical resource for Information Technology support specialists and coordinators

Education/Experience:
High School diploma or equivalent. Bachelor’s degree in Computer Science, MIS or related field preferred. 3+ years of technical support experience. Knowledge of Windows operating systems, SCCM, Altaris, SMS, and ServiceNow experience a plus. Mac experience a plus.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.