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Corewell Health Hiring for Manager Primary Care at Grand Rapids, MI Full Time
Job Description
Responsible for the structure and daily operation of assigned physician practice site(s), managing and working collaboratively with the staff, providers and other departments and professionals. Manages the efficient and productive operations of the site with a focus on quality and customer service.
Essential Functions
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Assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols and standards, and through support for an educational plan to meet the needs of the staff and assure competence. Identifies policies/procedures needed for site/service and participates in writing, reviewing, and revising site/service policies and procedures.
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Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Spectrum Health’s mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that staff are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction.
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In collaboration with the provider and directors, assists in the development and management of the operational and capital budgets. Responsible for monitoring and managing labor and expenses within the practice. Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Monitors time and attendance records and prepares/reports payroll for staff.
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Responsible for employee engagement and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating and monitoring change within the office. Holds regular staff meetings and is responsible for timely communication with staff, providers and other leadership.
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Participates in quality initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Engages in process and quality improvement initiatives. . Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
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Responsible to ensure recommended patient education materials and programs are developed and implemented.
Qualifications
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Associate’s Degree or equivalent in business, management or other related area Required
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2+ years of related health care / medical practice or related work experience Required
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1+ year of supervisory or management experience Preferred
Physical Demands
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Pallet to Waist (6″ from floor) > 5 lbs: Seldom up to 10 lbs
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Waist to Waist > 5 lbs: Seldom up to 10 lbs
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Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
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Waist to Overhead > 5 lbs: Seldom up to 10 lbs
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Bilateral Carry > 5 lbs: Seldom up to 10 lbs
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Unilateral Carry > 5 lbs: Seldom up to 10 lbs
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Pushing Force > 5 lbs: Seldom up to 10 lbs
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Pulling Force > 5 lbs: Seldom up to 10 lbs
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Sitting: Frequently
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Standing: Occasionally
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Walking: Occasionally
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Forward Bend – Standing: Seldom
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Forward Bend – Sitting: Occasionally
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Trunk Rotation – Standing: Seldom
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Trunk Rotation – Sitting: Occasionally
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Reach – Above Shoulder: Seldom
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Reach – at Shoulder or Below: Seldom
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Handling: Occasionally
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Forceful Grip > 5 lbs: Seldom
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Forceful Pinch > 2 lbs: Seldom
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Finger/Hand Dexterity: Frequently
Primary Location
SITE – Grand Haven Center – 15100 Whitaker Way – Grand Haven
Department Name
Family Medicine/Internal Medicine – Grand Haven Center
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
Variable 7 a.m. to 5 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
