Cook Systems Hiring for IT Help Desk Technician Job at Nashville, TN Full Time

1 Year+ Contract!!! PREFERS Local Candidate within 200 miles from Nashville

Needs ACTIVE DIRECTORY if possible experience….. Preferred

We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.

IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
– Customer Support for Client Applications
– Following up with customers to ensure full resolution of issues
– Installing or changing software to fix issues
– Remotely accessing software to resolve issues
– Diagnosing problems
– Reset AD and mainframe passwords and unlock accounts

Job Type: Contract

Pay: $30.00 – $38.00 per hour

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Nashville, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Active Directory: 1 year (Required)

Work Location: One location