Contract Support Specialist LOOKING FOR Contract Support Specialist JOB AT Seattle, WA

REQUISITION NUMBER: CONTR001101

TYPE: Full-Time

LOCATION: Seattle, 400 Fairview Ave N, Suite 800, Seattle, WA, 98109, USA

Spokane, 611 N. Iron Bridge Way, Suite 200, Spokane, WA, 99202, USA

Colville, 720 South Washington Street, Colville, WA, 99114, USA

We are looking for a Contract Support Specialist to join our team! The Contract Support Specialist supports the goals and work of the Contract Department under the direction of the Contracts Manager. This role will support the department by coordinating day to day tasks, documentation, communication with internal and external customers, and provide backup for other functions performed by the Contracts Department. This person may be asked to perform other tasks as needed to support goals.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering an 8% 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

Responsibilities include the following. Other duties may be assigned.

• Act as initial point of contact for external and internal customers through management of the Contracts Central inbox.
• Maintain and update department guidance and procedure documents.
• Preparing communications, editing and creation of documents, presentations, spreadsheets, and reports.
• Scheduling and coordinating meetings, appointments, and travel arrangements for team as needed.
• Intake and initial analysis of the memos for new, renewal, and change requests for small and negotiated groups, including quality check of content, follow-up with requestor, data entry of memo information, and routing as needed.
• Handle printing and distribution of Group Plan booklets, including receiving and tracking orders, manage vendor relations, and mitigate costs.
• Assist with department budgeting, including review/coding of invoices, preparation and review of reports, etc.
• Work with third party vendors to support Contract Department processes for translations, contract fulfillment, storage, etc.
• Proofread and format plan documents as assigned following established style guide.
• Monitor, collect, file and record final dispositions from regulatory agency websites.
• Track custom enrollment forms, coordinating review and receipt of custom forms.
• Represent Contract Department at meetings relevant to the Contract Support Specialist duties, on related workgroups, or as assigned.

Primary Duties – All Contract Team Members

• Maintain a high level of accuracy and timeliness in all work products.
• Apply good document handling techniques in the receipt, preparation and processing of all contract documents.
• Maintain and apply knowledge of current regulatory requirements that govern processes and regulations applicable to contract documents and regulatory agency filings.
• Salesforce data entry, including documentation of work status and working from queues.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree (A. A.) or equivalent from two-year college or technical school; or four years office related experience and/or training; or equivalent combination of education and experience. Experience with DDWA systems and processes highly preferred.
• Demonstrated experience in hard copy and electronic document handling, preparation, filing, storage and/or version control.
• Effective written and verbal communications skills. Exhibits well-mannered and professional communication via phone, e-mail, and mail.
• Excellent customer service and interpersonal skills, working with a diverse group of internal and external customers.
• Strong time management, prioritization, and organizational skills.
• Ability to prioritize and work independently under stringent timelines.
• Keen attention to detail and accuracy.
• Knowledge of operation of standard office equipment.
• Demonstrated sophisticated document preparation (formatting, manipulation, verbiage) skills.
• Ability to learn new systems and to master databases and web applications.
• Demonstrated proficiency with general office applications, including Microsoft Outlook, Word, Excel, Acrobat, PowerPoint, video conferencing software, and database entry/use.
• Proven proofreading skills.
• Proficiency with Salesforce, Dental on Demand, and/or general dental or insurance practices preferred.
• Demonstrate understanding of ethical principles consistent with the mission and values of the organization.

Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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