Contract Coordinator +Yrs Customer Service Tech EXP REQ LOOKING FOR Contract Coordinator 2+Yrs Customer Service Tech EXP REQ JOB AT Buffalo Grove, IL

Title: Contract Coordinator

CrossCom National, LLC is a recognized industry leader in retail voice, POS and data communications network implementation and maintenance. Founded in 1981, CrossCom provides national retailers with voice, POS and data communications systems solutions, including technology staging, asset management, installation, maintenance, cabling, rollout and chain-wide implementation. CrossCom National is the single source partner retailers depend on for in-store communications networking requirements.

The Contract Team at CrossCom National is directly responsible for engaging technician companies to perform an identified scope of work, at a scheduled date and time, for less than or equal to a quoted dollar amount. The Contract Coordinator is responsible for working time sensitive tasks to ensure the timely arrival of the technician to the customer’s site by the designated scheduled trip time with all required tools and documentation. They are also responsible for the escalation back to the appropriate team of all issues that could affect the technician’s ability to be onsite per the scheduled time required. The Contract Coordinator is the first person to speak with the technician company regarding the job to be completed; the information they share and expectation they set is critical to the technician being successful onsite.

Responsibilities

• Issue a minimum number of contracts per day.
• Schedule technicians to meet project arrival expectations; obtain per site agreements within specified budget range, ensure contracted labor cost does not exceed quoted labor cost.
• Review and log all signed contracts in the Contract Fax Database and upload to Project

Database.

• Take the initiative to closely work with the Project Management Department and the

Technician Department to ensure that all critical and non-critical work orders are contracted and dispatched within specified time limits.

• Manage escalations from the Project Dispatch and Project Coordination Teams.
• Escalate FSR issues to the FSR Department as needed.
• Recognize jeopardy conditions and escalate to Contract Manager and Project Management teams.

Qualifications

• 2+ years working in a customer service environment supporting technology services.
• Prefer 2+ years supporting field service or installation organization.
• Excellent communication skills; outstanding phone etiquette, ability to compose sentences using proper grammar, communicate clearly and concisely.
• Demonstrated ability to deal effectively and diplomatically with customers, subcontractors and internal departments.
• Bachelor’s Degree in related field of study or equivalent related work experience.
• Computer Skills: intermediate skills with Microsoft Word and Excel (must be able to compose, edit and format Word documents; must be able to sort, print areas, and create basic formulas in Excel).

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Contracts Coordinator Rev2021

Job Type: Full-time

Pay: $17.00 – $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: One location