CONSOL Energy, Inc Hiring for Application Support Analyst Job at Canonsburg, PA Full Time

Position Summary

CONSOL Energy Inc. is seeking an Application Support Analyst to assist in the delivery, support, and enhancement of our Oracle Fusion Supply Chain services. Reporting into the Information Technology Oracle Support Team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position requires a diverse and flexible skill set for supporting a wide range of applications within our Oracle applications and other supporting environments. Candidates must be passionate about technology, live for amazing customer service, be a self-starter and thrive in a fast-paced environment.

Reporting to the Manager Business Process, you will provide system support for Oracle Fusion Cloud; specifically, Oracle Cloud Supply Chain Management (SCM) and Oracle Cloud Order Management. You will be part of a larger Oracle Cloud support team made up of IT staff, business analysts, department subject matter experts, and third-party support.

Core business areas are Supply Chain Management with direct support in Procurement, Product Management, Order Management, Item Master, and Operations Warehouse Management.

Target Responsibilities

• Accept, embrace, and promote the following Core Values of CONSOL Energy: Safety, Compliance & Continuous Improvement. Contribute to an environment of Continuous Improvement of IT processes
• Responsible for key applications related to Oracle Fusion SCM Cloud and Order Management, including but not limited to procurement, item master, vendor management, custom PaaS applications, order and contract management and quality.
• Support the Director of Supply Chain in key initiatives to enhance the delivery model of the SCM environment.
• Work closely with the Director of Supply Chain Management and other decision makers and department heads to identify, recommend, develop, implement, and support cost-effective technology for all aspects of the organization.
• Maintain cross application support is critical to ensure business requirements are maintained throughout the Oracle Fusion environment
• Accountable for meeting timelines, cost estimates, and work with project teams to deliver the value committed on business projects.
• Facilitate working sessions with stakeholders to determine business requirements and review documentation.
• Develop functionality, conceptual designs, and process flows to meet business requirements.
• Lead communication with internal staff and third-party managed services support as required to resolve issues.
• Responsible for proper testing of new enhanced updates or configurations as well as break-fix recommendations.
• Create and support response(s) on Oracle Service Requests
• Develop reports, dashboards and KPI’s utilizing various tools, including, Oracle Analytics (OAC), Fusion Analytics Warehouse (FAW), OTBI and BI
• Learn and support custom integrations from PaaS to SaaS and Oracle Cloud Infrastructure.
• Provide day-to-day user support for the core business areas you support.
• Provide end user training to ensure consistent business processes are applied.
• Participate in Quarterly Oracle patch upgrades, new functional implementations, documentation initiatives, regression testing, and SOX compliance efforts.
• This position currently offering a hybrid work schedule.

Required Skills and Experience

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• One + years of experience working with Oracle Fusion Supply Chain Management
• Five + years of functional experience with Oracle ERP applications and business requirements gathering
• Working knowledge of Supply Chain functions including Vendor Management, iSupplier, Procurement, Inventory & Warehouse Management
• Experience with business process mapping, fit/gap analysis, finance business processes re-engineering and solution designing
• Hands on experience with ERP cloud security and workflows also Oracle Cloud Fusion system configurations, data conversions, integrations, and reporting, etc.
• Working knowledge of SQL, OTBI, SmartView, Financial Reporting Studio a plus
• Experience in communicating with, and collaborating across, all levels of the organization
• Good understanding of system testing, quality assurance methods and processes

Preferred Experience

• Master’s Degree in related field
• Full life cycle of Oracle Cloud ERP implementation experience
• Oracle certifications

Job Type: Full-time

Pay: $90,000.00 – $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Oracle Fusion Supply Chain: 1 year (Required)
• functional Oracle ERP applications: 5 years (Required)

Work Location: Hybrid remote in Canonsburg, PA 15317