Connections Health Solutions Hiring for IT Support Technician Job at Tucson, AZ Full Time

“Treating people right, right when they need it.” Become part of a team that will make a difference in someone’s life, every day.

Connections Health Solutions is the nationally recognized leader in the provision of behavioral health crisis intervention services. At Connections Health Solutions, we believe in creating a safe environment for people to seek the help they deserve. We welcome everyone, regardless of history or current circumstance. No exceptions. No judgement. By providing immediate access to care and by connecting people to benefits and community resources, we have created a system that puts people on the journey to recovery. We are humbled that that 35,000+ people entrust us with their care each year.

The IT Support Technician position demonstrates technical knowledge of infrastructure and communications processes and supports objectives relative to the company’s business and healthcare requirements. Interacts as part of a team and can utilizes basic technical knowledge to support IT initiatives and provide second-level technical information systems support. Resolves routine technical problems.

Responsibilities:

• Meets all SLA’s and productivity goals for IT Help Desk tickets
• Performs basic problem solving and assistance on various software applications and hardware systems.
• Provide individual instruction and/or training to users on new or updated technologies.
• Performs routine technical assistance and maintenance duties.
• Maintains and updates record keeping system; may document projects and maintain user instructions.
• Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Assists with research and development initiatives and in the implementation of new technologies.
• Assists with the implementation of technology projects with moderate scope and impact.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Performs miscellaneous job-related duties as assigned.

Minimum Qualifications:

• High school diploma or GED
• 6 months of experience directly related to the duties and responsibilities specified or directly related higher education
• Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Preferred Qualifications:

• Knowledge of a wide range of computer systems software, applications, hardware,

networking, and communications.

• Ability to perform routine preventive maintenance on systems software,

applications, hardware, networking, and communications.

• Knowledge of current technological developments/trends in area of focus.
• Records maintenance skills.
• Ability to provide direction to staff and/or student to resolve technological issues.
• Strong interpersonal and communication skills and the ability to work effectively

with a wide range of constituencies in a diverse community.

• Ability to determine computer problems and to coordinate hardware, software,

and/or network solutions.

• Ability to analyze and resolve basic computer problems.
• Ability to communicate technical guidance and instruction to users on the use of

PC and/or mainframe applications and systems.

Benefits:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) plan

Paid time off and paid holiday

Job Types: Full-time, Permanent

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Tucson, AZ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location