Outstanding opportunity with our organization in support of our 24X7 Help Desk operations for our external client base. We are looking for a Senior Help Desk Agent. This is a full-time, remote opportunity with excellent benefits including but limited to medical, dental, vision, 401K, tuition reimbursement, and 3 weeks of PTO.
The Senior Help Desk Agent works under minimal supervision of the Help Desk Manager, referring only exceptional problems and issues for review or approval. As the first point of contact, the Senior Help Desk Agent provides exceptional customer service, handling a wide variety of incoming calls, tracks all information in the call tracking system, and utilizes a knowledge-based tool combined with their expertise to resolve Levels 1, 2, and 3 requests in a timely manner. This role will mainly assist with managing escalated customer issues, assist with the creation of updates to process and procedure documentation, while providing training and mentorship to lower-level agents.
REMOTE – Anywhere in the US (Central or Eastern time zone.)
Responsibilities:
Responsibilities:
Requirements:
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