Connecticut State Colleges and Universities Looking for Student Information Services Specialist Full Time

Details: Internal Only 
Posted: September 27,
2023
Level: Community College Professional 18, 12-month, tenure track position.
Hours: Full-time, 35 hours per
week
Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, October 11, 2023

Location:

CT State Community College
185 Main Street
New Britain, CT 06051
**This position is not
remote**

For more information, please click on the college to be directed to their website.

CT State Community College
Mission:
Connecticut State Community College (CT State) provides access to academically rigorous and innovative education and
training focused on student success. The College supports excellence in teaching and learning, makes data-informed decisions, promotes
equity, advances positive change for the students, communities, and industries it serves, and awards associates degrees and
certificates.CT State Community College Vision:
CT State will be recognized for exceptional student success, educational
leadership, and transformative collaboration with business and industry, government, educational, and key stakeholders while advancing
diverse opportunities for Connecticut’s citizens and communities.CT State Community College Equity Statement:
The CSCU system
commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other
barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to
advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and
transform the world we live in by eliminating inequities.Anticipated Start Date: 
Fall 2023Position Summary:
The
Student Information Services Specialist is responsible for the management and support of the functional areas within Banner Student and
Banner Faculty & Advisor Self-Service Technology and the Ellucian Experience portal, including, but not limited to recruiting, admissions,
catalog, schedule, registration, academic history, and graduation. The Student Information Services Specialist provides leadership and
sponsorship of the Banner Student Information System and the Ellucian Experience portal within Connecticut State Community College.

This position maintains appropriate college-wide rule and validation tables, prepares functional specifications, provides functional
leadership in areas under implementation and/or with upgrades, provides support to end users, researches the functional impacts/benefits in
version upgrades and additional Banner modules and will assist in the development of end-user documentation and training.

Incumbents
must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They
are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as
Microsoft Office (Word, Excel, Outlook, Teams etc.)

Example of Job Duties:
Under the direction of the Director or other
administrator, the Student Information Services Specialist is responsible for the maintenance and support of the functional areas within
Banner Student and Banner Faculty & Advisor Self-Service Technology and the Ellucian Experience portal through effective performance in
these essential duties:

• Key member of the One College Banner implementation team for Connecticut State Community
  College
• Serves as a “functional expert” for the Banner Self-Service technology as well as for the Student/Academic related content
  within the Ellucian Experience portal
• Provides functional support to college users daily using the Service Now Customer Support
  System
• As a member of the Student Information Services team, the Specialist will write functional specifications for Banner page
  modifications, new reports, automated procedures, or other enhancements
• Reviews Ellucian documentation in preparation for
  upgrades
• Develops test plans to ensure that new Banner Self-Service functionality is working as designed
• Assists in the
  implementation of underutilized or yet to be implemented functionality of the student information systems used by Connecticut State
  Community College; markets the system functionality of the student information systems and capabilities to maximize its effective
  use
• Assists with identifying issues/problems which may require technical resolution or resolution at a policy level within the
  organization
• Maintains and supports appropriate use of rule pages and validation tables
• Works with internal stakeholders and
  external agencies & vendors for the effective and efficient management of the student information systems
• Develops and maintains
  end-user documentation and training materials
• Develops various communication processes that inform end-users of changes in
  procedures and features of the student information systems, including new releases
• Delivers training sessions for
  end-users
• Assists end-users with problem resolution; works with end-users to create effective information
  flow/processes
• Assists in evaluating additional software systems as part of the Guided Pathways initiative, including Ellucian
  Experience, and other similar products
• Serves on committees as assigned. Represents CT State Community College interests at
  professional organizations at the state and national level
• Maintain a commitment to CSCC overarching goals including initiatives
  encouraging equity and diversity
• May work nights and weekends
• Performs other duties and tasks to support the overall success
  of the division

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties
of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and
participation at committee, staff, informational and professional meetings.  These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job
description.

Minimum Qualifications:
Master’s degree in an appropriately related field together with one to four years of
related experience with a student/academic information system that includes up to 2 years of supervisory experience or a combination of
education, training and experience which would lead to the competencies required for successful performance of the position’s essential
duties.

Successful Candidate must have or must possess:

• Experience working in Registrar’s Office
  (Registrar, Associate Registrar, etc.), Admissions Officer, or other Student Services department
• Demonstrated knowledge of student
  information systems, such as Banner
• Familiarity with portal systems, CRM products, Degree Audit Technology
• Demonstrated
  ability to exercise group leadership skills, which emphasize collaboration consensus building, conflict resolution, and problem
  solving
• Demonstrated ability to interact favorably with system and college administrators, staff, and faculty
• Strong
  analytic ability and technology literacy skills
• Familiarity with the community college environment and its student
  population
• Sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of members
  of the College community, including those with disabilities
• Interpersonal skills

Substitutions
Allowed:

Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how
their background and experience have prepared them for the responsibilities of this position and by providing appropriate references.
Exceptions to the degree requirements may be made for compelling reasons.

Preferred Qualifications:

• Experience with student
  information system (such as Banner)

Starting Salary:
Anticipated Salary; $72,784 approximate annual plus excellent State
of CT medical insurance, retirement, and related fringe benefits. 

We offer a comprehensive benefits package to help you stay well,
protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also
have access to many additional benefits to save for retirement, protect your family & more with supplemental
benefits. Tuition reimbursement may apply if applicable. 

Application Instructions:
To apply you must submit a cover
letter and resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other
sources to view resumes are not acceptable.

Selection Procedure:
Following the closing date, application materials will be
evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best
qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time
listed on the job announcement. Candidates who have been selected and approved to Interview will be contacted, and finalists will be
recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process
may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises)
to evaluate candidates’ qualifications.Background Screening:
All employment, if offered, is contingent upon proof of
citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background
check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history
record check and, when appropriate, a financial (credit) report or driving history check.Continuing Notice of
Nondiscrimination
CSCU does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or
expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical
disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to
handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice-president of Diversity, Equity, and
Inclusion, ([email protected])
a>.

To apply, visit https://ctstatecommunitycollege.applytojob.com/apply/oWlGDttg2R

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