Confidential Hiring for Director of Operations Job at Pooler, GA Full Time

Job title: Company President/Director of Operations
Supervisor: CEO

Who Are We

We are a client focused real estate team, passionate about constructing a vision for others. Our culture is that of relationships, community, & results. We strive to be the indispensable real estate team of choice by opening doors to change the way people think about and experience real estate through a reputation of integrity, unparalleled expertise, & stellar results.

Our mission is to create infinite opportunities through all things real estate. We believe in the TEAM concept and therefore have assembled a group of individuals who specialize in their respective roles to ensure that we are giving our clients 5-star service throughout every step of the transaction!

Who are we looking for?
Truly… a unicorn!

The Director of Operations is a key empire builder & culture protector for our growing expansion empire. This Director is the master of systems, consistently seeking new, innovative, and efficient business processes that save time & money. This person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems, exhibits a drive to use systems as a strategic tool for creating an advantage for the organization and is a leader.

As the success of the business grows, this individual will be responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the business continue to be completed to high standards with maximum efficiency.

What will you do?
These are the standards a well-above-average performer will maintain or exceed:

• Builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing.
• Oversees listing intake with the assistance of the listing department
• Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking,HR and expansion systems.
• Is responsible for all financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget,tracking roi and generating financial reports.
• Maintains an operations manual that documents all systems and standards.
• Coordinates the purchase, installation and maintenance of all office equipment.
• Is responsible for HR: hiring, training, leading, consulting, and holding accountable all additional department members & provides support for agents.
• Jumping in where needed by learning the ins & outs of each position

Essential duties and responsibilities

• System development, implementation, documentation, and management
• Human Resources
• Oversee day-to-day operations of this real estate team: calendars, schedules, listings, closings, expenses
• Oversight of contracts through closing
• Customer/Vendor relations
• Light bookkeeping assistance, with the help of our Bookkeeper, & maintains monthly communications with Bookkeeper & Accountant
• Leading administrative department members (as appropriate to organizational structure)
• Plans & executes client events and client communication
• Oversee Marketing initiatives and work closely with the Marketing department
• Manage and maintain Google Suite- Docs, Sheets, Calendar, Drive, operations manual & SOP

Knowledge/Skills

• Grit, Drive, Hustle & experience are more important than your educational background to us
• Real estate license & previous experience preferred
• 3+ years of management/HR experience
• 3+ years of administrative experience, preferably in real estate
• High level computer skills including knowledge of Excel, Office, Google Docs/Spreadsheet, Quickbooks, Canva, CRMs, etc. In Design/Photoshop would be a bonus skill!
• Must be able to hold others accountable to their daily, weekly, and monthly job duties
• Must be able to have fierce conversations & be able to coach other team members up or out, if necessary.
• Must be able to fill in where needed and must never have a “that’s not my job” mentality.
• Must love numbers, spreadsheets, etc
• Must be highly detail oriented with a servant’s heart
• Must be coachable & learning based with the ability to attend out of state conferences 2+ times per year & have a willingness & desire to read/listen to podcasts, books, etc to better understand your leadership journey.
• Must be able to delegate
• Must be self motivated and self accountable because this person shows up as a leader in our organization and therefore is an example to others.
• To be on this team you must be able to put the WE before the ME and you must thrive on providing the highest level of service to everyone you encounter.
• Humble, Hungry and Smart are non negotiables

Job Type: Full-time

Pay: $60,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Real Estate: 2 years (Preferred)

Work Location: One location