Conduent Hiring for Technical Customer Service Advisor Job at Raleigh, FL Full Time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Do you like to help others solve their technology issues?
Do you keep up with the latest trends in technology, and are you always interested in learning more?
Do you get a sense of satisfaction from sharing your knowledge to help people?
If you answered yes to the questions above, we want to hear from you!
We are actively seeking full-time agents to work from home and deliver excellent technical customer service on behalf of our client – a world leader in technology and innovation.
As a Technical Support Advisor, you will be supporting our client’s customers as a first point of contact and resolving their technical issues. We will rely on you to actively listen to our clients’ customers, use your technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.
In this role, you will not only be there to help customers with their technical issues, but also provide them with exceptional service. You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.
To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.
Conduent has an exciting opportunity waiting for you, if you:

• Are you a problem solver who can patiently listen to, understand, and address complex customer issues
• Have strong people skills to build a genuine connection with a customer
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Want to work with one of the world’s most recognized brands
• Provide calm conflict resolution and problem resolution for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Can commit to 100% attendance for five weeks of paid training.

Job Types: Full-time, Part-time

Pay: $10.00 – $22.34 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: One location