This is a remote / work from home position.
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Help Desk Support Service Specialist – Intermediate for the United States Army Reserve (USAR) Command Control Communications, Computers, & Information (C4IM) Information Technology Support Services (ITSS).
United States Army Reserve Command (USARC) G-6 owns and operates Army Reserve Network (ARNet) and Secure Army Reserve Network (SARNet) to provide continuous secure and nonsecure data, voice, and video transport, data center services, hosted applications, file services, collaboration tools, cybersecurity, remote access, continuity of operations, and customer service across the USAR enterprise IAW Army Regulation (AR) 25-1 Army Information Technology and other governing documents and outlined in the Army’s Command, Control, Communications, Computers and Information Management (C4IM) Services List. These services are provided to 65,000 users with network accounts at approximately 700 locations, primarily in the continental United States with a few in Puerto Rico, Europe, Asia, and the Pacific region.
The Candidate will enter, acknowledge, track, and resolve individual and site requests, incidents, and problems including laptop computing, mobility devices, printers, peripheral devices, network and datacenter hardware and software, and COMSEC equipment. Service desk function shall provide for telephonic and web access for customers to enter tickets. Customer service shall be available 24x7x365, including during battle assembly weekends, contingencies, emergencies, and Command mission support operations.
Key Tasks and Responsibilities
Job Requirements:
Education & Experience
Certifications
Security Clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
EOE AA M/F/Vet/Disability
EEO is the Law:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
Full-Time
Remote
Information Technology
Not Specified
01/10/2023
3784/2651/16748
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