Company Confidential Hiring for Customer Support Representative Job at Louisville, KY Full Time

Are you ready to make a great career change to a fantastic international company well known within its vertical markets? If so this position may be for you…

Salary is commensurate with a candidate’s experience…

Inside Details:

• This is a Hybrid role with working 2 days/week at home and 3 days/week at the office.
• You must live within easy commuting distance of downtown Louisville, Kentucky.
• You must love working with customers and are a great people-person employee.
• Please, job-hoppers or unqualified need not apply.

Position Overview:

This is a great opportunity to advance your career working for an international company well known for its premier line of manufactured commercial products for the beverage industry. The client is looking for an individual that can fill their open position for its Eastern division. To be considered, candidates may be within commuting distance of Louisville. I have just recently filled one of two positions open and they are looking to interview qualified candidates as soon as possible.

Duties and Responsibilities Include:

• Handle all day-to-day phone and email communications with customers and other external parties.
• Managing customer orders from reception to delivery in collaboration with the other departments.
• Maintain all customer files on the IT System (2 years of SAP highly desirable)
• Provide day-to-day support to the Sales Managers

Requirements:

• 5 or more years of successful and stable similar experience (e.g., Customer Support Representative, Customer Service, Inside sales) in the same or in a related industry.
• Above average customer service skills who enjoys working with people.
• Good team player who communicates efficiently with others.
• Potential to grow into a more senior role.
• Well organized.
• Working proficiency in MS Office and SAP ERP systems.

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Covid-19 protocols are followed.

Ability to commute/relocate:

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 5 years (Preferred)
• Customer service: 5 years (Preferred)
• CRM software: 5 years (Preferred)
• SAP: 1 year (Preferred)

Work Location: Hybrid remote in Louisville, KY 40202